Customer Service Advisor

Nisbets; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Nisbets as a Customer Service Advisor in a fun and rewarding environment. You'll handle a variety of customer inquiries, help improve your product knowledge, and have the opportunity for career advancement within the company. With a commitment to excellence, the position offers training and support to ensure your success.

Qualifications

• Good communicator and natural problem solver.
• Quick to learn new systems and processes.

Responsibilities

• Handle customer requests via inbound calls, email, and webchat.
• Collaborate with other departments to support customers effectively.
• Maintain records of all interactions and transactions.

Skills

Communication

Problem Solving

Quick Learning

Job description

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Customer Service Advisor

#CContactcentre

Working in the Nisbets Contact Centre is fun, fast, and rewarding. As our Customer Service Advisor, you will handle a broad range of calls from customers, making the work varied and challenging. We provide all the training and support needed to succeed. We have won awards, including Best Contact Centre of the Year - South West Region, demonstrating our commitment to excellence.

Whether your goal is to rise through the ranks from Customer Service Advisor to Team Leader or to transition into other areas like Finance, Marketing, Sales, or Digital, we support your career development. Last year, 1 in 5 vacancies were filled through internal promotions.

To be successful, you should be a good communicator, a natural problem solver, and quick to learn new systems and processes.

What will I be doing as a Customer Service Advisor?

1. Handle customer requests efficiently via inbound calls, email, webchat, and other channels, ensuring each query is resolved satisfactorily.
2. Collaborate with other departments to support our customers effectively.
3. Enhance your product knowledge to assist with technical inquiries.
4. Stay informed about marketing and promotional activities.
5. Maintain records of all interactions and transactions in our in-house system.
6. Address first-line complaints and undertake additional customer service activities.