Customer Service Advisor

Office Angels; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic recruitment agency in Birmingham is seeking a Customer Service Advisor for an immediate start. In this role, you will respond to client requests, handle inquiries professionally, and work efficiently in a fast-paced environment. Ideal candidates will have a background in customer service and excellent organizational skills. This position offers an hourly rate of £12.56 and a chance to make a meaningful difference in the organization.

Benefits

Holiday pay

Comprehensive benefits package

Qualifications

• Previous experience in a customer service or call-handling role.
• A confident, calm, and professional telephone manner.
• Excellent organisational skills and strong attention to detail.
• The ability to perform well under pressure.
• Proficiency in Microsoft Office applications.

Responsibilities

• Responding to a high volume of incoming telephone calls and client booking requests.
• Coordinating new client requirements and handling general enquiries efficiently.
• Managing email correspondence with professionalism.

Skills

Customer service experience

Professional telephone manner

Organisational skills

Attention to detail

Pressure handling

Microsoft Office proficiency

Job description

Customer Service Advisor - Immediate Start

Location: Edgbaston, Birmingham
Working Hours: Monday to Friday, 8:00am - 4:00pm
Contract Duration: 3 months (with the possibility of extension)
Hourly Rate: £12.56 per hour
Additional Benefits: Holiday pay and a comprehensive benefits package through Office Angels

Join an Award-Winning Organisation
We are delighted to be recruiting on behalf of a dynamic, inclusive, and purpose-led organisation. If you are passionate about delivering excellent service, enjoy working in a fast-paced environment, and want to make a meaningful difference, this could be the perfect opportunity for you.

Key Responsibilities:

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  Responding to a high volume of incoming telephone calls and client booking requests

  
  


• 
  

  Coordinating new client requirements and handling general enquiries with efficiency and care

  
  


• 
  

  Managing email correspondence with professionalism and attention to detail

  
  

The Ideal Candidate Will Have:

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  Previous experience in a customer service or call-handling role

  
  


• 
  

  A confident, calm, and professional telephone manner

  
  


• 
  

  Excellent organisational skills and strong attention to detail

  
  


• 
  

  The ability to perform well under pressure

  
  


• 
  

  Proficiency in Microsoft Office applications

  
  

Immediate Start Available
This is a fantastic opportunity to join a supportive team and contribute to meaningful work. Early application is recommended as the role may be filled quickly.

To apply, please contact Preet on 0121 633 4999 or email [e-mail]

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.