Customer Service Advisor

Valda Energy Limited; Bicester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A growing energy supplier in Bicester is looking for a Customer Service Advisor to enhance its customer relations. The role requires at least one year of customer-facing experience and strong communication skills. You will handle customer inquiries using various channels and ensure a positive service experience. This position offers a salary up to £24,000, benefits including medical insurance, annual leave, and a supportive company culture. Ideal candidates prioritize customer needs and thrive in dynamic environments.

Benefits

Annual Salary up to £24k

Company Annual Bonus Scheme

25 days of annual leave plus bank holidays

Private Medical Insurance

Life Insurance policy

Employee Assistance Programme

Complimentary snacks and drinks

Salary sacrifice pension scheme

In-house development team

Refer a friend scheme

Qualifications

• Minimum of 1 year’s prior experience in a customer-facing role.
• Communicates clearly, both verbally and in writing.
• Proactive and resourceful with practical solutions.

Responsibilities

• Answer customer queries through emails, calls, and chats.
• Listen to customers and address their concerns promptly.
• Record interactions and update customer account information.
• Collaborate with management to enhance communication.
• Stay updated on company processes and policies.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Attention to detail

Resilience under pressure

Job description

The Energy Revolution🎉

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

How you will Energise Our Team🤝

Our Customer Service department is the key contact area for our customers and their energy needs. We are currently seeking a Customer Service Advisor to support with increased business demand. You will need to have a strong customer focus background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers. You will handle inquiries, issues, and service requests allowing for a timely resolution using influencing, assertive negotiation, and conflict resolution skills. You will need to a have passion for helping people, contributing meaningfully to Valda Energy’s mission of delivering smart, reliable energy solutions to businesses across the UK.

The day-to-day responsibilities will include but are not limited to the following:

• Answer customer queries through various channels (emails, calls and chats) promptly to enhance the customer service experience
• Patiently listen to customers to address their concerns adhering to a first contact resolution approach
• Accurately record and logs interaction with customers and update account information
• Work with management & other departments to maintain best practices for effective communication with customers
• Maintain knowledge of updated company processes and policies to provide accurate guidance to customers
• Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience
• Willing to learn to apply company policy and process to customer solutions
• Support the company’s ‘one team’ culture

The Spark we're Looking For 🔍

• Minimum of 1 year’s prior experience in a customer-facing role
• Communicates clearly and confidently, both verbally and in writing, explaining information effectively while engaging positively with customers and colleagues
• Takes a proactive and resourceful approach to identify issues and deliver practical solutions that enhance customer satisfaction
• Pays close attention to detail, ensuring accuracy in handling information and processes to maintain high-quality service
• Prioritises customers’ needs in every interaction, consistently delivering a supportive, efficient, and positive experience
• Demonstrates resilience by staying calm and focused under pressure, confidently navigates multiple systems, and adapts quickly to changing priorities to maintain excellent service levels

Perks that Power Your Journey ⭐️

• Annual Salary up to £24k
• Company Annual Bonus Scheme
• 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
• Private Medical Insurance with Vitality Health
• Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 4%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [e-mail]