Customer Service Advisor

Places for People; Bath; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary & annual review

Training & development

Discounts & offers

Job summary

Places for People’s Touchstone Bath division is recruiting a Customer Advisor on a fixed-term contract through July 2026. The role supports leasing activity and day-to-day operations, with duties including handling renewals and rent negotiations while maintaining excellent customer service.

Based onsite in Bath with some home-working, the position requires experience in a similar role and proficiency in MS Word/Excel. A DBS check is mandatory and training will be provided.

Qualifications

• Experience in a similar role (Receptionist/Front of House).
• Experience conducting administrative tasks.
• Proficient in MS Word and Excel.

Responsibilities

• Ensure the customer experience is of the highest standard and provide administrative support related to all leasing activity and day-to-day operations.
• Liaise with customers for renewals, negotiate rents and renew tenancies as required.
• Conduct regular market research and provide admin support to ensure applications are completed accurately.

Skills

Reception/Front of House experience

Administrative tasks

Attention to detail

Excellent communication

Tools

MS Word

MS Excel

MS Teams

Job description

For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage.

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We'relookingforColleagues who bring energy,curiosityand ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, ourCommunitiesand each other.

Experience matters, butit'sonly part of the story. If you share our values and want to build a career where your work has real impact,we'dlove to hear from you.

More about the team

The role is FTC until July 2026

We are looking to recruit a Customer Advisor on a permanent basis. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business.

This role is based on site at Touchstone Bath, it will be working at our offices in Bath and also from home. You will be required to spend more days in the office during the training period.

More about your role

On a daily basis, you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity as well as day to day operations.

In addition to being responsible for liaising with customers for renewals, negotiating rents and renewing tenancies you will also conduct regular market research and provide admin support to ensure applications are completed correctly.

For more information please download our job profile available on our website.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More about you

The ideal candidate will have previously worked in a similar role.Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required.

Experience & Skills

• Experience working in a similar role (Receptionist, Front of House etc)

• Experience conductingadministrative tasks,

• Familiarity working with MS packages such as Word, Teams and Excel,

• Strong attention to detail,

• Excellentcommunication skills.

Whatyou'llget

We know rewarding work deserves rewarding benefits.That'swhy, alongside a competitive salary,you'llhave access to a package designed to support you at work and beyond.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly

• Training anddevelopment

• Extra perks including huge discounts and offers from shops, cinemas and much more