Property Manager

Touchstone Group Ltd; City of Edinburgh; Sur place; GBP 30 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

DBS Check included

Inclusive working environment

Résumé du poste

Touchstone Group, part of Places for People, is seeking a Property Manager in Edinburgh on a permanent basis. You will be the first point of contact for customer enquiries and complaints related to the property, delivering the highest level of service to internal and external clients.

You will coordinate with internal teams to ensure new properties are uploaded, information recorded accurately, and diaries and documents kept up to date. A basic DBS check is mandatory.

Qualifications

• Customer service experience is essential to handle inquiries and complaints.
• Proficient IT skills including Word and Excel; ability to multitask.
• Strong communication skills and stakeholder engagement abilities.

Responsabilités

• Be the first point of contact for customer enquiries and complaints about the property.
• Coordinate with internal teams to ensure new properties are uploaded and information recorded accurately.

Connaissances

Customer Service experience

Good IT skills

Excellent communication skills

Stakeholder engagement/ management

The ability to multi task

Outils

MS Word

Excel

Description du poste

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We'relooking forColleagues who bring energy,curiosityand ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, ourCommunitiesand each other.

Experience matters, butit'sonly part of the story. If you share our values and want to build a career where your work has real impact,we'dlove to hear from you

For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage.

More About The Team

We are looking to recruit a Property Manager on a permanent basis. Reporting to the Portfolio Manager, this is a great opportunity to join a growing area of the business.

More About Your Role

You are providing the first point of contact for all customer enquiries and complaints relating to the customer and the property, it is imperative that the highest level of service is provided to both internal and external clients.Your role will involve managing and working with other internal teams to ensure that all new properties are uploaded on to the system and all information including diaries and document are accurately recorded.

For more information please download our job profile available on our website.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More About You

Customer Service Experience is essential for this role. Knowledge of IT packages such as MS Word and Excel along with the ability to multi task is also desired,

Experience & Skills

• Customer Service experience,
• Good IT skills,
• Excellent communication skills,
• Stakeholder engagement/ management,
• The ability to multi task

Whatyou'llget

We know rewarding work deserves rewarding benefits.That'swhy, alongside a competitive salary,you'llhave access to a package designed to support you at work and beyond.

You’llreceive

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Training anddevelopment
• Extra perks including huge discounts and offers from shops, cinemas and much more

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities