Property Manager

Leisure (Operations); City of Edinburgh; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Annual salary review

Training & development

Discounts & offers

Job summary

Places for People in Edinburgh is seeking a Property Manager to join our team on a permanent basis. Based at the Edinburgh office, you will be the first point of contact for customer enquiries and manage property information and diaries.

The role offers a hybrid working pattern (3 days at home) after initial training, with a Monday-Thursday 9am–5pm and Friday 9am–4pm schedule. You will work across internal teams to ensure high service standards.

Qualifications

• Customer service experience is essential.
• Proficient with MS Word and Excel; ability to multi-task.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Be the first point of contact for customer enquiries and complaints.
• Work with internal teams to upload new properties and keep records updated.
• Provide high level of service to internal and external clients.

Skills

Customer service

Excellent communication

Stakeholder engagement

Multi-tasking

Problem solving

Tools

MS Word

Excel

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you

For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage.

More about the team

We are looking to recruit a Property Manager on a permanent basis. Reporting to the Portfolio Manager, this is a great opportunity to join a growing area of the business.

This role is based on site at our Edinburgh office, The working hours are Monday-Thursday 9am to 5pm and 9am to 4pm on Friday. After an initial period of training (2-4 weeks), this role offers hybrid working (3 days at home).

More about your role

You are providing the first point of contact for all customer enquiries and complaints relating to the customer and the property, it is imperative that the highest level of service is provided to both internal and external clients. Your role will involve managing and working with other internal teams to ensure that all new properties are uploaded on to the system and all information including diaries and document are accurately recorded.

For more information please download our job profile available on our website.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More about you

Customer Service Experience is essential for this role. Knowledge of IT packages such as MS Word and Excel along with the ability to multi task is also desired,

Experience & Skills

• Customer Service experience,
• Good IT skills,
• Excellent communication skills,
• Stakeholder engagement/ management,
• The ability to multi task

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You'll receive:

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more