Property Manager

Places for People; Bath; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension with matched contributions up

Bonus scheme for colleagues at 2%

25 days holiday + bank holidays

Healthcare cashback plan

Wellbeing support & EAP

Discounts via Places Rewards

Training & career progression

Life Assurance & will writing

Job summary

Places for People is seeking a proactive Property Manager to take ownership of a portfolio of properties, ensuring effective receivership processes, clear communication with residents, borrowers and stakeholders, and delivering high service standards. You will coordinate maintenance, assess licensing requirements, manage risks, and work with lenders, tenants and contractors to complete works efficiently.

A DBS check is required; a background in tenancy management and customer service is

Qualifications

• Excellent verbal and written communication skills, with strong listening and negotiation abilities.
• Ability to manage competing priorities and organise workload effectively.
• Strong attention to detail and ability to work accurately under pressure.
• Good IT skills and confidence using multiple systems.
• Proactive with ownership and accountability.
• Customer-focused mindset and commitment to providing professional service.

Responsibilities

• Taking ownership of a portfolio of properties and managing the receivership process in line with client strategies.
• Managing occupancy and ensuring correct receivership processes are followed.
• Implementing property strategies, securing vacant possession or maintaining tenancies where appropriate.
• Delivering excellent customer service to residents, borrowers and stakeholders.
• Coordinating repairs and maintenance with contractors; liaising with lenders and tenants to ensure cost-effective works.
• Ensuring all safety documentation is in place and handling licensing/compliance checks.

Skills

Excellent verbal and written comms

Strong organizational skills

Attention to detail

Good IT skills

Proactive ownership

Customer-focused mindset

Job description

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We'relooking forColleagues who bring energy,curiosityand ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, ourCommunitiesand each other.

Experience matters, butit'sonly part of the story. If you share our values and want to build a career where your work has real impact,we'dlove to hear from you.

What you'll be doing

As a Property Manager, you'll take ownership of a portfolio of properties and be responsible for managing the receivership process in line with agreed client strategies. Your responsibilities will include:

• Managing occupancy and ensuring the correct receivership processes are followed.
• Implementing property strategies, including securing vacant possession or maintaining tenancies where appropriate.
• Delivering excellent customer service to residents, borrowers and stakeholders.
• Acting as the main point of contact for maintenance issues and coordinating repairs.
• Liaising with lenders, tenants and contractors to ensure works are completed efficiently and cost-effectively.
• Managing insurance claims, approving invoices and ensuring client mandates are met.
• Ensuring all required property safety documentation is in place.
• Identifying licensing requirements and ensuring applications and compliance checks are completed.
• Identifying, managing and escalating risks appropriately.

What we're looking for

We're seeking someone who enjoys working in a fast-paced environment and takes pride in delivering excellent service and results.

You'll have:

• Excellent verbal and written communication skills, including strong listening and negotiation abilities.
• The ability to manage competing priorities and organise your workload effectively.
• Strong attention to detail and the ability to work accurately under pressure.
• Good IT skills and confidence using multiple systems.
• A proactive approach with a strong sense of ownership and accountability.
• A customer-focused mindset and a commitment to providing a professional service.

At Places for People are are committed to a safe work place so a basic DBS check is mandatory.

It would be great if you also have

• Knowledge of property or tenancy management.
• Experience working in a customer service environment.
• Experience working to deadlines and performance targets.
• The ability to quickly learn new systems and processes.
• Experience working collaboratively within a team.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 25 days holiday (plus bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence