Works Support

Places for People; Preston; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions up

Excellent holiday package – 35 days

Cashback plan for healthcare costs

2% bonus scheme

Training and development

Employee discounts

Job summary

Places for People is seeking a customer-focused handler to manage a high volume of enquiries across internal and external customers, resolving issues at first contact and supporting responsive repairs and compliance. The role blends office attendance with remote work, promoting efficient service delivery and timely responses.

You will update databases, handle invoices, and participate in complaints and insurance processes while upholding company values and delivering excellent customer service

Qualifications

• Previous experience in a customer service or customer facing role.
• Experience using multiple systems at the same time, including updating databases or case management systems accurately.

Responsibilities

• Handle a high volume of enquiries from internal and external customers and resolve issues at first point of contact.
• Support work planners by supervising responsive repairs and compliance and arranging appointments promptly.
• Maintain databases and documentation to ensure accurate service delivery and timely responses.
• Assist with financial tasks such as raising requisitions and processing invoices.
• Support complaint and insurance processes within deadlines and participate in quality control checks.

Skills

Customer service experience

Multisystem navigation

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

You will manage and respond to a high volume of enquiries from both internal and external customers, aiming to resolve issues at the first point of contact while delivering excellent service. This can be a challenging role that requires strong organisation and communication skills. You'll support work planners by supervising responsive repairs and compliance, arranging appointments promptly. Communicating clearly via phone, email, and systems, you'll keep databases up to date to ensure smooth service delivery. You'll maintain a customer-focused approach, uphold our business values, and handle all emails and paperwork within agreed timeframes. Additionally, you'll assist with financial tasks such as raising requisitions and processing invoices, support complaint and insurance processes within deadlines, help with quality control checks, and carry out any related tasks within your role's scope. This role involves a mix of office attendance and remote working, providing the benefits of both environments.

Essential Criteria

• Previous experience in a customer service or customer facing role.
• Experience using multiple systems at the same time, including updating databases or case management systems accurately.

Preferred Criteria

• Telephony or contact centre experience
• Experience in property maintenance, repairs, or social housing environments

More about you

You'll be customer-focused with excellent communication skills, able to provide a positive experience while handling situations empathetically and confidently. You'll manage your time effectively, prioritising tasks under pressure to meet tight deadlines with strong planning skills. Experience updating in-house or bespoke databases, ideally in a property maintenance environment, is beneficial. You'll be comfortable working with multiple systems simultaneously and have a good understanding of Microsoft applications, including database management. Attention to detail and an appreciation for compliance are important. IT skills are preferred.

Please not this is a Fixed Term role until March 2027

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more