Customer Service Representative

Confidential; Heathfield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days' annual leave

BHSF Healthcare Plan

Supportive team environment

Job summary

Confidential is recruiting a Customer Service Advisor to join an established organisation in Newton Abbot. This is a full-time, office-based role focusing on delivering excellent customer support, handling enquiries, processing orders and providing accurate information.

You will work in a busy team, liaising with sales, production, warehouse and logistics, using CRM/ERP systems and MS Office to keep customer records up to date. Monday–Friday, 40 hours, with 25 days leave.

Qualifications

• Experience in customer service, customer administration or order processing.
• Strong communication and interpersonal skills.
• Able to prioritise workloads and manage multiple enquiries.

Responsibilities

• Handle incoming telephone calls and email enquiries.
• Process customer orders, quotations and enquiries.
• Monitor orders through to delivery and provide updates.
• Respond to product, warranty, servicing and repair enquiries.
• Liaise with sales, production, warehouse and logistics.
• Maintain accurate customer information in CRM/ERP systems.
• Process returns, credit notes and repair bookings.
• Provide general customer service administration and sales support.

Skills

Customer service

Order processing

CRM/ERP systems

Microsoft Office

Communication skills

Tools

CRM software

ERP software

Job description

Are you an experienced Customer Service Advisor who enjoys helping people, resolving enquiries and providing excellent customer support? We are recruiting for a Customer Service Advisor to join an established organisation in Newton Abbot. This is a full-time, permanent, office-based opportunity within a business supplying specialist products that make a genuine difference to people's lives. The position would suit someone with experience in customer service, customer administration, order processing or customer support who enjoys working in a busy, team-focused environment.

Working as part of the Customer Service team, you will be responsible for handling customer enquiries, processing orders and ensuring customers receive accurate information and a professional service.

Key responsibilities include:

• Handling incoming telephone calls and email enquiries.
• Processing customer orders, quotations and enquiries accurately.
• Monitoring orders through to delivery and providing customer updates.
• Responding to product, warranty, servicing and repair enquiries.
• Handling customer complaints and resolving issues professionally.
• Liaising with internal departments, including sales, production, warehouse and logistics.
• Maintaining accurate customer information using CRM/ERP systems.
• Processing returns, credit notes and repair bookings.
• Supporting the coordination of specialist equipment orders.
• Providing general customer service administration and sales support.
• Building positive relationships with customers and colleagues.

About You

• Previous experience as a Customer Service Advisor, Customer Service Representative, Customer Support Administrator or similar.
• Experience handling customer enquiries by telephone and email.
• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• Experience with order processing or customer administration.
• Confidence using Microsoft Office and CRM/ERP systems.
• The ability to prioritise workloads and manage multiple enquiries.
• A professional, patient and empathetic approach.
• Good problem-solving skills and the ability to handle complaints calmly.
• A positive attitude and willingness to work as part of a team.

Salary & Benefits

• £26,852 per annum.
• Permanent, full-time employment.
• Monday to Friday, 40 hours per week.
• Office-based in Newton Abbot.
• 25 days' annual leave plus bank holidays.
• BHSF Healthcare Plan.
• Supportive team environment.
• Opportunity to work within a business providing products that make a genuine difference.