Customer Service Advisor

Pertemps Bond; East Staffordshire; On-site; GBP 15,000 - 21,000; Full time

Job summary

Pertemps Bond in Burton-on-Trent is seeking a Customer Service Advisor to join a busy team, delivering excellent service while supporting administrative tasks. The role involves handling customer enquiries, updating records, and coordinating order processing to ensure smooth deliveries.

Working Monday to Friday, with 8:00am–4:30pm shifts, you will use IT systems to maintain accurate data and report issues. A positive, professional approach is essential, with solid customer service experience.

Qualifications

• Previous office and customer service experience is essential.
• Strong communication and organisational skills are required.
• Good IT and administrative skills.
• Excellent attention to detail and ability to work in a busy environment.

Responsibilities

• Handling customer support emails and communicating directly with customers.
• Providing excellent customer service and resolving customer queries.
• Booking orders and processing customer requests.
• Reporting and tracking deliveries.
• Filing and managing documents.
• Updating internal systems and maintaining accurate records.
• Working closely with colleagues to ensure a smooth and efficient service.

Skills

Customer service

Communication

Organisational skills

IT proficiency

Job description

Customer Service Advisor

Burton-on-Trent, £13.20 per hour, Monday to Friday | 8:00am–4:30pm

We are currently recruiting for an experienced Customer Service Advisor to join a busy and fast-paced team. This is an excellent opportunity for someone with strong office administration and customer service experience. You will be responsible for providing essential support to customers while assisting with a range of administrative duties.

Main Responsibilities:

• Handling customer support emails and communicating directly with customers
• Providing excellent customer service and resolving customer queries
• Booking orders and processing customer requests
• Reporting and tracking deliveries
• Filing and managing documents
• Updating internal systems and maintaining accurate records
• Working closely with colleagues to ensure a smooth and efficient service

What We’re Looking For:

• Previous office and customer service experience is essential
• Strong communication and organisational skills
• Good IT and administrative skills
• Excellent attention to detail
• Ability to work efficiently in a busy, fast-paced environment
• A positive and professional approach to customer service

If you have the required office and customer service experience and are looking for a new opportunity,