Customer Experience Advisor - Elevate Client Journeys

Gibson Hollyhomes; Altrincham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Gibson Hollyhomes is seeking a Customer Service Advisor to join their team in Altrincham. The role focuses on following up enquiries, answering client emails, and assisting clients by phone to ensure a smooth customer journey.

Ideal candidates will have prior customer service experience, be highly organised, and possess excellent written and verbal communication skills with strong attention to detail. Proficiency with MS Office is required.

Qualifications

• Previous Customer Service experience is essential
• Highly organised
• Excellent written and verbal communication skills
• Strong attention to detail
• Highly proficient on Microsoft Office

Responsibilities

• Follow up with all enquiries
• Answer all emails from clients
• Assist clients on the phone
• Take detailed information with regards to cases
• Ensure that the customer journey is as smooth and efficient as possible
• Act in a professional and courteous manner at all times

Skills

Customer service experience

Organised

Communication skills

Attention to detail

MS Office

Job description

Gibson Hollyhomes is seeking a Customer Service Advisor to join their team in Altrincham. The role focuses on following up enquiries, answering client emails, and assisting clients by phone to ensure a smooth customer journey.

Ideal candidates will have prior customer service experience, be highly organised, and possess excellent written and verbal communication skills with strong attention to detail. Proficiency with MS Office is required.