Customer Service Adviser

Room at the Top Recruitment; Ware; On-site; GBP 26,000 - 28,000; Full time

Job summary

A family-run business is seeking a Customer Service Advisor to join their team in Ware, England. This role offers a salary of £26,000-£28,000, depending on experience. The successful candidate will provide exceptional customer service, ensure timely order processing, and maintain the customer database. Benefits include free lunch, a team bonus scheme, and access to various discounts. Own transport is required due to location. Ideal candidates will have a background in customer service and strong communication skills.

Benefits

20 days holiday + your birthday off

Free lunch every day

Team bonus scheme

Access to PerkBox for discounts

Free parking

Staff discount

Qualifications

• Experience in a customer service environment is required.
• Ability to work onsite from 8am to 5pm, Monday to Friday.
• Own transport required due to location.

Responsibilities

• Provide an exceptional customer experience across multiple platforms.
• Ensure all orders are processed daily.
• Maintain the customer database.
• Explore customer needs and provide appropriate solutions.
• Identify trends to improve overall customer experience.
• Ensure delivery is completed by the committed OTIF promise date.

Skills

Verbal and written communication

Reliable

Flexible

Attention to detail

Computer literate

Ability to prioritise workload

Team player

Job description

Overview

Our client, a family-run business based near Ware, is seeking a Customer Service Advisor to join their energetic team. This is an exciting opportunity to become part of a growing company, ideal for someone with experience in a customer service environment. Our clients are committed to delivering the right product, on time, at the right price, while upholding their values: Putting the customer first, taking responsibility for outcomes, acting promptly and effectively, being proactive and innovative.

This successful candidate will be required to work onsite 8am-5pm, Monday-Friday. This role is offering a competitive salary of £26,000-£28,000 depending on experience.

Due to the location of our client, own transport is required.

Role Involves

• Provide an exceptional customer experience across multiple platforms
• Ensure all orders are processed daily
• Maintaining the customer database
• Explore customer needs and provide appropriate solutions
• Identify trends within the business to improve our overall customer experience
• Ensure that delivery is completed by the committed OTIF (On Time In Full) promise date.

Skills

• Verbal and written communication
• Reliable
• Flexible
• Attention to detail
• Computer literate
• Ability to prioritise workload
• Team player

Benefits

• 20 days holiday + your birthday off if it falls on a working day
• Free lunch every day
• Team bonus scheme
• Access to PerkBox for discounts, including mobile phone insurance and supermarket discounts
• Free parking
• Staff discount