Customer Service Adviser

Floss Agency; Tonbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service-oriented company in Tonbridge is looking for a first point of contact candidate for incoming calls and enquiries. You will provide quotations and advice, support sales and marketing activities, and ensure efficient office administration. The ideal candidate should possess strong communication skills, attention to detail, and a natural customer focus. A competitive remuneration package is available, reflecting skills and experience. Monday to Friday work schedule.

Benefits

Contributory pension

Discretionary performance-based bonus

Qualifications

• Experience in customer service roles.
• Excellent communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Responding to customer enquiries via phone, e-mail, and video conferencing.
• Producing and following up quotations.
• Progressing priority orders.
• Supporting external sales and marketing activities.
• General office administration.

Skills

Natural customer focus

Ability to absorb technical information

Confident and professional telephone manner

Excellent organisational skills

Good literacy

Numeracy

Strong attention to detail

Job description

This is a full time, permanent position based in Tonbridge, Kent.

The successful candidate will be the first point of contact for incoming calls, enquiries, and will provide quotations and advice to customers. They will work closely with the Commercial Manager while liaising with the Operations Controller and other departments to ensure targets are met and a high level of customer service is provided.

Main responsibilities

• Responding to customer enquiries via phone, e-mail and video conferencing
• Producing and following up quotations
• Progressing priority orders
• Supporting external sales and marketing activities and initiatives
• General office administration

Key Skills and Experience

• A natural customer / commercial focus
• The ability to absorb and retain technical information
• A confident and professional telephone manner
• Excellent organisational and communication skills
• Good literacy and numeracy
• Strong attention to detail

Hours of work are Monday to Friday.

A competitive remuneration package will be offered dependent on the applicants skills and experience.

Benefits

include a contributory pension & discretionary performance based bonus.