Customer Service Adviser

Pertemps; Basildon; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Hybrid work

3 days working from home

Job summary

Pertemps Basildon is seeking a Customer Service Advisor to support customers by phone and email, coordinating fleet vehicle pick-ups and collections, and upholding the company’s high service standards. The role blends home-based work with onsite activity, reflecting a flexible hybrid setup.

You will be the first point of contact for inquiries, manage communications across channels, log interactions in the CRM, and help ensure timely, accurate responses and smooth fleet movements.

Qualifications

• Excellent communication skills with empathy and clarity.
• Strong organisational abilities to manage multiple tasks and schedules.
• Problem solving mindset with ability to work independently and with others.
• Experience using CRM systems and email platforms.

Responsibilities

• Respond to inbound calls and emails with clear, friendly information.
• Coordinate fleet vehicle pick-ups, deliveries and collections.
• Log all customer interactions and update CRM systems.
• Investigate customer concerns and liaise with internal teams for solutions.
• Prepare paperwork for vehicle movements and customer requests.
• Maintain service standards to ensure a positive customer experience.

Skills

Clear communication

Organisational skills

Problem solving

CRM systems

Customer focus

Tools

CRM

Job description

Customer Service Advisor

Location: Basildon
3days working home
£12.71 per hour

As a Customer Service Advisor, you will be supporting customers by phone and email, coordinating fleet vehicle pick‑ups and collections, and ensures every interaction reflects the companies high service standards.

Role Overview

As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries with professionalism and accuracy. You’ll manage communication channels, organise logistics for fleet vehicle movements, and maintain detailed records to support smooth operational delivery.

Key Responsibilities

• Customer Communication- Respond to inbound calls and emails, providing clear, friendly, and accurate information.
• Fleet Coordination- Arrange pick‑ups, deliveries, and collections of fleet vehicles, ensuring timely scheduling with internal teams and external partners.
• Case Management- Log all customer interactions, update CRM systems, and track cases through to resolution.
• Issue Resolution- Investigate customer concerns, liaise with relevant departments, and ensure swift, effective solutions.
• Documentation Handling- Prepare and process required paperwork for vehicle movements and customer requests.
• Service Quality- Uphold the companies service standards, ensuring every customer receives a positive and consistent experience.

Skills & Experience

• Communication Skills- Confident, clear, and empathetic communication style.
• Organisational Ability- Able to manage multiple tasks, schedules, and priorities.
• Problem Solving- Comfortable resolving issues independently and collaboratively.
• IT Proficiency- Experience using CRM systems, email platforms, and scheduling tools.
• Customer Focus- Passion for delivering exceptional service and building trust.

What Success Looks Like

• Customers feel supported and informed.
• Fleet vehicle movements are organised accurately and on time.
• Communication is consistent, professional, and proactive.