Customer Service Advisor

Confidential; Bolton; On-site; GBP 28,000 - 35,000; Full time

Job summary

Confidential in Bolton is hiring a Customer Service Advisor / Fleet Service Advisor. You will manage inbound calls, coordinate vehicle movements, and liaise with suppliers to minimise downtime. You’ll keep customers informed throughout the repair journey and make quick, accurate decisions on placements and warranties.

The role involves 4 x 12 hour shifts over an 8 day cycle, including weekends, with a focus on delivering world-class service and maintaining precise system notes.

Qualifications

• Experience in customer service, ideally within a service centre or automotive industry.
• Knowledge of Kerridge or R2 C is a major plus; knowledge of vehicle parts is also advantageous.
• Clear and professional communication, written and verbal.
• Self-motivated, detail-oriented, and able to make decisions under pressure.

Responsibilities

• Handle inbound calls and deliver world-class service to meet customer requirements.
• Coordinate movement of broken-down vehicles and organise replacement spares to minimise downtime.
• Build strong relationships with suppliers to ensure timely repairs within cost parameters.
• Make fast, accurate decisions on vehicle placement and warranty issues.
• Maintain meticulous notes on our systems (IFS/Kerridge/R2 C/1Link) to keep customers informed.

Skills

Customer service

Logistics coordination

Communication

Tools

Kerridge

R2 C

IFS

1Link

Job description

Customer Service Advisor / Fleet Advisor Bolton, Working 4 days on, 4 days off, 12 midday - 12 midnight, £31.5k
We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence.
The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish.

What You ll Be Doing:

• Handling inbound calls and delivering world-class service to meet customer requirements.
• Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime.
• Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters.
• Making fast, accurate calls on vehicle placement and warranty issues.
• Maintaining meticulous notes on our systems (IFS/Kerridge/R2 C)/1link to ensure customers are kept informed at every stage of their repair journey.

What We re Looking For:

• Experience: You have a background in customer service, ideally within a service centre or the automotive industry, call centre or contact centre or scheduling engineers or contractors
• You are comfortable with technology; experience with Kerridge or R2 C is a major plus. Knowledge of vehicle parts is also an advantage.
• You can communicate clearly and professionally, whether over the phone or in writing.
• You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure

You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, So 4 days on followed by the next 4 days off.

Why Join Us?

This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude