Customer Service Adviser

Blue Octopus Recruitment Limited; Barnstaple; On-site; GBP 24,000 - 29,000; Full time

Job summary

A residential service provider in Barnstaple is seeking a Customer Service Adviser to act as the first point of contact for customers. You will resolve issues and provide informed guidance on various services, ensuring a positive interaction. Ideal candidates should have strong communication skills, resilience under pressure, and good computer literacy. Benefits include 27 days holiday, a 7% pension contribution, and health support programs.

Benefits

27 days holiday plus Bank Holidays

7% Employer Contribution Pension

Cash Plan of up to £1,600 per year

Employee Assistance Programme (EAP)

Health & Wellbeing Support

Family Friendly Policies

Cycle to Work Scheme

Tech Scheme

Refer a Friend Scheme

Qualifications

• Good computer literacy and ability to learn new systems quickly.
• Resilience to stay calm under pressure.
• Strong diplomacy skills for effective negotiations.

Responsibilities

• Resolve issues or signpost customers to specialist teams.
• Provide guidance on NDH services, including repairs and rent enquiries.
• Offer practical solutions while remaining empathetic and courteous.

Skills

Good computer literacy

Strong communication skills

Ability to learn new systems quickly

Resilience under pressure

Diplomacy skills for negotiations

Team player

Job description

Role

Customer Service Adviser

Location

Barnstaple

Salary

£24,162 – £28,170 per annum

Contract

Permanent

Hours

37 hours per week

Overview

North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. NDH covers the North Devon area and operates over 3,300 homes, accommodating more than 10,000 customers. We are looking for a Customer Service Adviser to act as the first point of contact for our customers, ensuring queries—whether by phone, in person, or email—are dealt with positively, professionally, and helpfully.

Responsibilities

Resolve issues or effectively signpost customers to specialist teams and partner agencies. Provide informed guidance on a variety of NDH services, including repairs, rent enquiries, anti‑social behaviour queries, and other housing‑related matters. Offer advice and practical solutions to customers with strong communication skills and an excellent telephone manner, dealing tactfully with a wide range of customers while remaining empathetic, calm, and courteous.

Qualifications

Good computer literacy and the ability to learn new systems quickly. Resilience and the ability to stay calm under pressure, turning tricky situations into positive outcomes. Strong diplomacy skills to enable effective negotiations with internal and external groups. A strong team player, able to positively contribute to team goals. Office‑based role with required basic DBS check.

Benefits

• 27 days holiday plus Bank Holidays
• 7% Employer Contribution Pension
• Cash Plan of up to £1,600 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme

Application Information

Closing Date: Thursday, 8 January 2026 – 09:00
Interviews: Tuesday, 13 January 2026
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.