Customer Service Administrator - KIMS Hospital

KIMS Hospital; Grove Green; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free Secure Staff Parking

Pension Scheme

Private Health Insurance

33 Days annual leave plus extra time …

Life Assurance

Free Eye Test

Job summary

KIMS Hospital in Kent is seeking a Customer Service Administrator to join our Front of House team. You’ll deliver essential administrative and reception support across departments, ensuring every patient and visitor receives a warm welcome and outstanding service.

Key duties include welcoming all on-site, managing appointments and records, handling high-volume calls, and assisting with admissions and discharges. A proactive, flexible team player is essential.

Qualifications

• GCSE standard (or equivalent).
• Previous experience in hospital/healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused, and able to work to deadlines.
• Ability to prioritise, work independently, and remain calm in busy environments.
• IT literate with knowledge of Microsoft packages; medical terminology desirable.
• Proactive, flexible, and approachable team player.

Responsibilities

• Welcome patients, visitors, consultants and staff, providing directions and support.
• Manage patient appointments, records and correspondence for smooth journeys.
• Answer high-volume calls on the hospital switchboard with professionalism.
• Liaise with patients, relatives, consultants and staff, handling enquiries and escalations.
• Assist patients on admission and discharge with clear information and a positive experience.

Skills

Customer service

Administration

Communication

Organised

Attention to detail

IT literacy

Medical terminology desirable

Team player

Education

GCSE standard

Tools

Microsoft Office

Job description

Salary: £19,827.60 per annum (this is equivalent to a full time salary of £26,436.80 per annum)

Shifts: 06:30-20:30 (Mon-Fri) and 06:30-20:00 (Sat-Sun) on a rota basis

Are you friendly, professional, and passionate about delivering excellent customer service?

KIMS Hospital - Kent's largest independent hospital - is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you'll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

About the role

• Working flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, you will:
• Welcome patients, visitors, consultants, and staff, offering clear directions and support.
• Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
• Answer high-volume calls on the hospital switchboard with confidence and professionalism.
• Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
• Assist patients on admission and discharge, providing clear information and a positive experience.

This is a front-facing role where you'll be at the heart of the patient experience - making every interaction count.

What we're looking for

• Educated to GCSE standard (or equivalent).
• Previous experience working in a hospital or healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused, and confident working to deadlines.
• Ability to prioritise, work independently, and handle busy environments calmly.
• IT literate, with knowledge of Microsoft packages and medical terminology desirable.
• A proactive, flexible, and approachable team player.

You'll join a collaborative one-team environment, working alongside colleagues across the hospital to achieve shared goals. We value integrity, honesty, respect and a calm, constructive approach, while encouraging our people to develop their knowledge, make decisions and continually look for better ways of working.

KIMS Hospital employees enjoy the following benefits:

• Free Secure Staff Parking
• Pension Scheme
• Private Health Insurance
• 33 Days annual leave plus extra time off for your birthday
• Life Assurance
• Free Eye Test

We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.

For queries, please contact Diane on 01622 237634 or email [e-mail]

All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

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