Front Desk & Patient Experience Administrator

KIMS Hospital; Grove Green; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free Secure Staff Parking

Pension Scheme

Private Health Insurance

33 Days annual leave plus extra time …

Life Assurance

Free Eye Test

Job summary

KIMS Hospital in Kent is seeking a Customer Service Administrator to join our Front of House team. You’ll deliver essential administrative and reception support across departments, ensuring every patient and visitor receives a warm welcome and outstanding service.

Key duties include welcoming all on-site, managing appointments and records, handling high-volume calls, and assisting with admissions and discharges. A proactive, flexible team player is essential.

Qualifications

• GCSE standard (or equivalent).
• Previous experience in hospital/healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused, and able to work to deadlines.
• Ability to prioritise, work independently, and remain calm in busy environments.
• IT literate with knowledge of Microsoft packages; medical terminology desirable.
• Proactive, flexible, and approachable team player.

Responsibilities

• Welcome patients, visitors, consultants and staff, providing directions and support.
• Manage patient appointments, records and correspondence for smooth journeys.
• Answer high-volume calls on the hospital switchboard with professionalism.
• Liaise with patients, relatives, consultants and staff, handling enquiries and escalations.
• Assist patients on admission and discharge with clear information and a positive experience.

Skills

Customer service

Administration

Communication

Organised

Attention to detail

IT literacy

Medical terminology desirable

Team player

Education

GCSE standard

Tools

Microsoft Office

Job description

KIMS Hospital in Kent is seeking a Customer Service Administrator to join our Front of House team. You’ll deliver essential administrative and reception support across departments, ensuring every patient and visitor receives a warm welcome and outstanding service.

Key duties include welcoming all on-site, managing appointments and records, handling high-volume calls, and assisting with admissions and discharges. A proactive, flexible team player is essential.