Customer Service Administrator - SMC - Bank

KIMS Hospital Ltd; Sevenoaks; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Competitive Hourly Rate + Holiday Pay

Free Staff Parking

Free Eye Test

Job summary

Sevenoaks Medical Centre, part of KIMS Hospital in Kent, is seeking a Customer Service Administrator to join our patient-focused team. The role involves greeting patients and visitors, coordinating appointments, and ensuring accurate, GDPR-compliant patient records.

Applicants should have GCSEs in English and Maths, prior customer service experience, and solid IT skills. A background in healthcare is advantageous. We offer a competitive hourly rate with holiday pay and free staff parking.

Qualifications

• GCSEs (English and Maths) at least grade 4/C or equivalent.
• Experience delivering high-quality customer service in a premium environment.
• Confident with IT systems and managing appointments with attention to detail.
• Team player with a positive, people-first approach.
• Healthcare or clinical setting experience is advantageous but not essential.

Responsibilities

• Greet and assist patients, visitors, consultants, and staff in a warm, professional manner.
• Coordinate appointments and maintain accurate patient records in line with GDPR.
• Provide administrative support across departments to ensure seamless patient care.
• Contribute to an excellent patient experience every day.

Skills

Customer service

IT systems

Appointment scheduling

Team player

Healthcare experience (advantageous)

Education

GCSE English & Maths

Tools

IT systems

Appointment scheduling software

Job description

Hours: Monday – Saturday between the hours of 7.30am – 8.30pm

Salary £13.20 per hour plus holiday pay

Bring Your Administrative Skills to Life in a Supportive, Patient-Centred Healthcare Setting

Are you an experienced administrator looking for a fresh and fulfilling opportunity? Do you want to be part of a team where your attention to detail, proactive approach, and organisation skills directly impact patient care?

We’re looking for a dynamic, friendly, and proactiveCustomer Service Administratorto join our dedicated team atSevenoaks Medical Centre, part ofKIMS Hospital, Kent’s largest independent hospital. This is a fantastic opportunity to grow your career in a modern, fast-paced private healthcare setting – and make a real difference every day.

Why This Role Is for You

Whether you're from a high-end retail, hospitality, or reception background – or already have healthcare experience – this role is perfect for someone who thrives on delivering an exceptional experience from start to finish.

In this varied, front-facing role, you’ll support multiple departments, includingFront of House, Outpatients, and Imaging, ensuring patients and visitors feel welcome, valued, and looked after.

What You'll Be Doing

As a Customer Service Administrator, your role will be central to the smooth running of the centre. You will:

• Greet and assist patients, visitors, consultants, and staff with a warm and professional manner.
• Coordinate appointments and ensure accurate patient records are maintained in line with GDPR.
• Deliver outstanding administrative support across departments, helping ensure seamless, high-quality care.
• Play a vital role in enhancing the overall patient experience, every day.

What We’re Looking For

• GCSEs (Grade 4/C or above) in English and Maths (or equivalent).
• Previous customer service experience – ideally in a premium service environment.
• Confident using IT systems and managing appointments with care and precision.
• A team player with a positive, people-first approach.
• Previous experience in a healthcare or clinical setting (advantageous but not essential – we’ll support your development!).

At KIMS Hospital we support our staff in building a career, encouraging them to feel their worth and enjoy their time at work. Our One Team culture creates a working environment that offers you the time to care, whilst developing new skills and strengthening existing ones.

KIMS Hospital bank employees enjoy the following benefits:

• Competitive Hourly Rate + Holiday Pay
• Free Staff Parking
• Free Eye Test

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.

Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented. In no circumstances should you be chewing gum and your mobile phone should be switched off.

Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don’t understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.

There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It’s an excellent way of showing genuine interest.

It’s important to leave the interview on a positive note. If you haven’t already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.