Reservations Administrator

KIMS Hospital; Maidstone; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave (including bank)

Free secure staff parking

Private health insurance

Life assurance

Up to 40% off selected KIMS Hospital

Employee Assistance Programme

Retail discounts and cashback

Discounted gym membership

Free eye test

Job summary

KIMS Hospital in Kent is seeking a Reservations Administrator to join our Reservations Team. You will coordinate bookings for inpatients, outpatients, and imaging, liaising with patients, medical secretaries, consultants, and insurers to ensure smooth operations.

You will work 8-hour shifts from 08:00 to 20:00 on weekdays and a Saturday rota, with a focus on accuracy, patient care, and efficient administration within a private healthcare setting.

Qualifications

• Experience in a customer-facing reception or administrative role.
• Medical typing or medical secretarial skills.
• Experience with Radiology booking systems.
• Private healthcare environment experience.

Responsibilities

• Manage bookings via telephone, email, and written correspondence using standard booking forms.
• Coordinate closely with internal departments and external contacts, including consultants and medical secretaries.
• Provide patients with clear booking information and pre-appointment instructions.
• Set up outpatient and radiology clinics, updating clinic lists and liaising with medical secretaries as needed.
• Maintain a patient-first approach, ensuring their experience and well-being are at the centre of all booking activity.

Skills

Communication skills

Interpersonal skills

Organisational skills

Customer service oriented

Reception experience

Education

GCSEs (3–5) or equivalent

Tools

MS Word

MS Excel

Job description

Shifts: 8 hour shifts between the hours of 08:00 – 20:00 Monday to Friday and 1 Saturday in four 08:00 – 16:00 on a rota basis.

Are you an organised, detail-oriented individual with a passion for providing outstanding customer service? KIMS Hospital, the largest independent hospital in Kent, is looking for aReservations Administratorto join our Reservations Team.

You will be responsible for liaising with patients, medical secretaries, consultants, and private medical insurers to coordinate and complete all booking requirements for inpatients, outpatients, and imaging services. You will play a vital role in ensuring the smooth running of clinical services while maintaining the highest standards of patient care and support.

We make sure rotas are shared well in advance, so you can plan your personal time and maintain a good work-life balance.

Key Responsibilities

• Manage bookings via telephone, email, and written correspondence using standard booking forms.
• Coordinate closely with internal departments and external contacts, including consultants and medical secretaries.
• Provide patients with clear booking information and pre-appointment instructions.
• Set up outpatient and radiology clinics, updating clinic lists and liaising with medical secretaries as needed.
• Maintain a patient-first approach, ensuring their experience and well-being are at the centre of all booking activity.

Who We Are Looking For

• A good level of general education (equivalent to 3–5 GCSEs at grade C or above).
• Proficient IT skills, including Microsoft Word and Excel.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise workload.
• Previous experience in a similar customer/client-centric Reception or administrative role.
• Medical typing or medical secretarial skills.
• Experience with Radiology patient information and booking systems.
• Previous experience working in a Private Healthcare environment.

Why Work at KIMS Hospital?

At KIMS Hospital, we recognise that our people are our biggest asset. We strive to ensure our employees feel happy, supported, and valued, both in and out of the workplace. Our comprehensive benefits package is designed to support your emotional, financial, and physical well-being:

• 33 days annual leave (including bank holidays) plus extra time off for your birthday
• Free secure staff parking
• Private health insurance
• Life assurance
• Up to 40% off selected KIMS Hospital services
• Employee Assistance Programme
• Retail discounts and cashback
• Discounted gym membership
• Free eye test

KIMS Hospital is proud to be an equal opportunities and Disability Confident employer. We are committed to building a diverse and inclusive working environment that reflects the communities we serve.

All offers of employment are subject to proof of the right to work in the UK and the receipt of a satisfactory DBS Certificate. For more information about DBS checks, please visit:https://www.gov.uk/disclosure-barring-service-check

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