Healthcare Admin & Front Desk Specialist

KIMS Hospital Ltd; Sevenoaks; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Competitive Hourly Rate + Holiday Pay

Free Staff Parking

Free Eye Test

Job summary

Sevenoaks Medical Centre, part of KIMS Hospital in Kent, is seeking a Customer Service Administrator to join our patient-focused team. The role involves greeting patients and visitors, coordinating appointments, and ensuring accurate, GDPR-compliant patient records.

Applicants should have GCSEs in English and Maths, prior customer service experience, and solid IT skills. A background in healthcare is advantageous. We offer a competitive hourly rate with holiday pay and free staff parking.

Qualifications

• GCSEs (English and Maths) at least grade 4/C or equivalent.
• Experience delivering high-quality customer service in a premium environment.
• Confident with IT systems and managing appointments with attention to detail.
• Team player with a positive, people-first approach.
• Healthcare or clinical setting experience is advantageous but not essential.

Responsibilities

• Greet and assist patients, visitors, consultants, and staff in a warm, professional manner.
• Coordinate appointments and maintain accurate patient records in line with GDPR.
• Provide administrative support across departments to ensure seamless patient care.
• Contribute to an excellent patient experience every day.

Skills

Customer service

IT systems

Appointment scheduling

Team player

Healthcare experience (advantageous)

Education

GCSE English & Maths

Tools

IT systems

Appointment scheduling software

Job description

Sevenoaks Medical Centre, part of KIMS Hospital in Kent, is seeking a Customer Service Administrator to join our patient-focused team. The role involves greeting patients and visitors, coordinating appointments, and ensuring accurate, GDPR-compliant patient records.

Applicants should have GCSEs in English and Maths, prior customer service experience, and solid IT skills. A background in healthcare is advantageous. We offer a competitive hourly rate with holiday pay and free staff parking.