Customer Service Administrator – Waste Management

Red Kite Recruitment Group; Bristol; On-site; GBP 30,000; Full time

Job summary

A leading waste management company in Bristol seeks a Customer Service Administrator to ensure smooth operations through effective customer interaction. The ideal candidate will have strong verbal and written communication skills, experience in customer service, and proficiency with CRM systems. Responsibilities include managing client accounts, addressing queries, and supporting the sales team. This position offers a salary of £30,000 per annum along with benefits like 30 days annual leave and private medical insurance.

Benefits

30 days annual leave plus bank holidays

Private medical insurance

Life insurance

Pension scheme

Qualifications

• Previous experience in an administrative or customer service role is essential.
• Proficient in using CRM systems and other IT tools.
• Strong verbal and written communication skills with excellent attention to detail.

Responsibilities

• Provide exceptional service to clients, addressing queries and resolving issues promptly.
• Set up new client accounts and maintain accurate records using the CRM system.
• Manage incoming calls and emails in a professional and efficient manner.

Skills

Strong verbal communication

Strong written communication

Attention to detail

Multi-tasking

Organizational skills

Tools

CRM systems

IT tools

Job description

Overview

Fantastic Opportunity for an Experienced Customer Service Administrator to Join a Leading Waste Management Company

Job Title : Customer Service Administrator – Waste Management

Location : Bristol

Salary : £30,000 per annum

Benefits : 30 days annual leave plus bank holidays, private medical insurance, life insurance, pension scheme

Hours : Full-time, Monday to Friday, 9:00 AM – 5:00 PM

About the Company

Our client is a well-established provider of comprehensive waste management solutions. As they continue to grow, they are seeking a skilled and motivated Customer Service Administrator to support their team and deliver outstanding service to their clients.

The Role

As a Customer Service Administrator, you will play a vital role in ensuring smooth day-to-day operations. You will handle customer enquiries, manage internal systems, support the sales team, and help maintain high service standards. Your ability to multitask, stay organised, and communicate effectively will be key to your success.

Key Responsibilities

• Provide exceptional service to clients, addressing queries and resolving issues promptly
• Set up new client accounts and maintain accurate records using the CRM system
• Manage incoming calls and emails in a professional and efficient manner
• Support the sales team with quotations, purchase orders, and invoice verification
• Contribute to improvements within the supply chain and administrative processes

Requirements

• Previous experience in an administrative or customer service role is essential
• Strong verbal and written communication skills with excellent attention to detail
• Proficient in using CRM systems and other IT tools
• Ability to work both independently and collaboratively within a team
• Industry experience in waste and recycling is desirable, but not essential

Ideal Backgrounds Include

• Former job titles may include :

• Customer Service Administrator
• Telesales Executive
• Internal Sales Executive
• Customer Service Advisor
• Business Administrator
• Account Manager
• Customer Support Executive