Customer Service Administrator: Precise Ops & Customer Care

Mamas & Papas; Huddersfield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A well-known retail company in the United Kingdom is seeking a Customer Service Administrator to enhance customer satisfaction. Responsibilities include managing customer orders, handling queries and complaints, and ensuring accurate data logging. The ideal candidate will have strong organisational and communication skills, with a professional and customer-focused approach. This position offers a stable role with progression potential and a chance to make a real impact on customer satisfaction.

Qualifications

• Previous experience in a Customer Service Administrator or customer service role.
• Strong organisational and communication skills.
• Confidence working with systems and logging detailed information.

Responsibilities

• Accurately input and upload customer orders into the planning system.
• Act as the first point of contact via the customer helpline.
• Log, manage, and resolve customer complaints within agreed timelines.

Skills

Organisational skills

Communication skills

Ability to work under pressure

Customer-focused approach

Job description

A well-known retail company in the United Kingdom is seeking a Customer Service Administrator to enhance customer satisfaction. Responsibilities include managing customer orders, handling queries and complaints, and ensuring accurate data logging. The ideal candidate will have strong organisational and communication skills, with a professional and customer-focused approach. This position offers a stable role with progression potential and a chance to make a real impact on customer satisfaction.