Customer Service Administrator - Luton

Personnel Solutions (Midlands) Limited; Luton; On-site; GBP 12,000 - 18,000; Full time

Job summary

Personnel Solutions (Midlands) Limited in Luton is seeking a proactive Customer Service Agent to handle incoming enquiries by phone and email, deliver accurate data entry, and maintain up-to-date records. You will work Monday to Friday 8:30am–5pm with a 30-minute lunch, in a role expected to last at least 6 months, with opportunities to learn and develop in a supportive team.

Experience in admin or customer service preferred; strong communication and problem-solving skills are essential to

Qualifications

• Previous admin or customer service experience preferred.
• Accurate data entry with attention to detail essential.
• Clear communication and proactive problem-solving required.

Responsibilities

• Manage incoming customer enquiries via phone and email, ensuring professional phone etiquette at all times.
• Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Collaborate with team members to streamline processes and improve service delivery.
• Analyse customer feedback and service data to identify areas for improvement.

Skills

Customer service

Data entry

Phone etiquette

Interpersonal communication

Team collaboration

Tools

Data entry software

Job description

ONGOING CUSTOMER SERVICE AGENT ROLES AVAILABLE TO START NOVEMBER 2026 FOR A CLIENT IN LUTON.

Duties

• Manage incoming customer enquiries via phone and email, ensuring professional phone etiquette at all times.
• Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Collaborate with team members to streamline processes and improve service delivery.
• Analyse customer feedback and service data to identify areas for improvement.

Experience

• Previous experience in an administrative or customer service role is preferred.
• Proficiency in data entry with attention to detail is essential.
• Strong interpersonal skills with the ability to communicate clearly and effectively.
• Experience in up selling or sales support is an advantage but not mandatory.
• A proactive attitude towards problem-solving and a willingness to learn new skills are essential for success in this role.

Hours for this role are Monday- Friday 8.30am - 5pm with 30 minute lunch.

This is an ongoing temporary role which is likely to be ongoing for at least 6 months.