Temporary Customer Service Representative - Luton

Love Success; Luton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Holiday pay accrual

On-site in Luton

Office-based role

Job summary

Love Success in London is recruiting a Customer Service Representative to support visa applications and renewals. You’ll be the first point of contact for applicants, ensuring a smooth, professional and positive experience throughout their visit.

This office-based role in Luton offers 37.5 hours per week on a rota, including Saturdays, at £13.50 per hour plus holiday pay accrual. Immediate availability is essential and a valid DBS certificate is required.

Qualifications

• Experience in a customer-facing role.
• DBS certificate required as part of screening.
• Immediate availability essential.

Responsibilities

• Greeting and assisting customers throughout the visa application process.
• Supporting applicants with completing and checking forms.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling customer queries and complaints with diplomacy and confidence.

Skills

Customer service

Communication

Job description

Location: Luton (Office-based)

Pay: £13.50 per hour + holiday pay accrual

Duration: 3 months

Hours: 37.5 hours per week, rota basis. Every Saturday.

• Monday-Friday: 7:30am- 3:30pm and/or 10am-6pm
• Saturday: 8:45am- 4:45pm

Requirement: Valid DBS certificate

Start: Immediate availability essential

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You'll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We're Looking For

You’ll thrive in this role if you have:

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.

Interested?

Please get in touch as soon as possible for more information. You'll be joining a supportive, hardworking, and friendly team.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.