Customer Service Team Leader

Jacob Thomas Associates; Lutterworth; On-site; GBP 25,075 - 33,925; Full time

Benefits offered by this job

Great working environment

Free Car Parking

Training and development opportunities

Fantastic Canteen facilities

Job summary

Jacob Thomas Associates is seeking a Customer Service Team Leader for a national business based in Lutterworth. Temporary to permanent role with opportunities for progression within the company.

Leading a team of 12-15, you will coach staff, handle escalated queries, process orders, and ensure first-line support delivered to customers. Role requires strong telephone manner, ability to meet deadlines and work in a team.

Responsibilities

• Lead a team of 12-15 customer service staff
• Coach team members in resolving customer enquiries
• Deliver expert customer service and prioritise requests
• Process orders via phone and internet
• Data input
• Be the point of contact for escalated queries
• Follow set procedures and targeted outcomes

Skills

Customer Service

Team Leadership

Call Centre Management

Telecommunications

Data Entry

Inbound

Job description

Key Skills: Customer Service Advisor, Call Centre Manager, Telecommunications, Customer Service, Data Entry, Business to Customer, Inbound

Salary: £14.18 per hour / £29,500 per annum

Shift Pattern: 08:00 am – 16:30 pm or 08:30 am – 17:00 pm

We have a very exciting opportunity for a Customer Service Team Leader to assist a national business based in Lutterworth. This is a fantastic opportunity to be part of a professional customer service team delivering first‑line support for a successful distribution centre. This role is temporary to permanent and can lead to further progression within the company. There are genuine progression opportunities within the business for star performers.

The Benefits:

• Great working environment
• Free Car Parking
• Training and development opportunities
• Fantastic Canteen facilities

The Role:

• Leading a team of 12-15 customer service staff
• Coaching team members in resolving customer enquiries
• Delivering expert customer service and prioritising their requests
• Processing orders via phone and internet
• Data input
• Being the point of contact for escalated queries
• Working to set procedures and targeted outcomes

Our Ideal Candidate:

• Good telephone manner
• Work to tight deadlines
• Work within a team environment
• Previous experience would be an advantage within any customer