Temporary Customer Service Representative - Luton

Love Success PLC; Luton; On-site; GBP 15,000 - 22,000; Full time

Job summary

Love Success PLC in Luton is seeking a temporary Customer Service Representative to support visa application processing and visitor guidance. The role is office-based, three months, 37.5 hours weekly on a rota including every Saturday, with shifts 7:30am-3:30pm or 10am-6pm.

Immediate availability and a valid DBS certificate are essential. You will greet applicants, check forms, gather biometric information, and guide applicants through each stage with professionalism.

Qualifications

• Proven experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Can-do attitude and willingness to go the extra mile.
• Experience working in a fast-paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.

Responsibilities

• Greeting and assisting customers throughout the application process.
• Supporting applicants with completing and checking forms.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling customer queries and complaints with diplomacy and confidence.

Skills

Customer-facing

Calm under pressure

Strong communication

Team player

Attention to detail

Job description

This temporary Customer Service Representative role in Luton sits with Love Success PLC, paying up to £13.50 hourly plus accrued holiday entitlement. The three-month contract covers 37.5 weekly hours on a rota, including every Saturday, with weekday shifts of 7:30am to 3:30pm or 10am to 6pm. Duties centre on visa application processing, greeting applicants, checking forms, gathering biometric information and guiding visitors through each stage. A valid DBS certificate and immediate availability are essential. Strong communication, accuracy and a calm, professional manner suit this office-based post.

Job Details

Location: Luton (Office-based)

Pay: £13.50 per hour + holiday pay accrual

Duration: 3 months

• Hours: 37.5 hours per week, rota basis.
• Every Saturday.
• Monday-Friday: 7:30am- 3:30pm and/or 10am-6pm
• Saturday: 8:45am- 4:45pm

Requirement: Valid DBS certificate

Start: Immediate availability essential

What You''ll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We''re Looking For

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.

You''ll be joining a supportive, hardworking, and friendly team.

EEO & Diversity

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations.

Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs.

We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace.

Together, we strive to promote equality and create opportunities for all.