Customer Service Administrator

Personnel Solutions (Midlands) Limited; Exeter; On-site; GBP 14,000 - 19,000; Full time

Job summary

Personnel Solutions (Midlands) Limited is recruiting a Temporary Customer Advisor for a client in the EX5 area of Exeter. The role starts in the W/C 2nd November 2026 and is office-based with standard hours of 9am to 5pm, Monday to Friday.

You will handle customer service calls and email queries in a busy office, provide accurate data entry, and contribute to service improvements. Immediate start required; you should be confident on the phone and computer literate.

Qualifications

• Proven experience in an administrative or customer service role is preferred.
• Strong communication skills, verbal and written, with the ability to engage effectively with diverse clientele.
• Experience with data entry and familiarity with CRM systems is beneficial.
• Demonstrated ability to analyse information and make informed decisions based on data insights.

Responsibilities

• Provide outstanding customer service via phone and email.
• Manage incoming service requests and follow up with clients.
• Perform accurate data entry to maintain records of customer interactions and service requests.
• Analyse customer feedback and service data to identify improvements.
• Assist in upselling services to enhance satisfaction and drive growth.
• Maintain professional phone etiquette when handling inquiries.
• Collaborate with team to streamline processes and improve service delivery.

Skills

Customer service

Phone communication

Data entry

CRM systems

Analytical thinking

Tools

CRM software

Job description

I am recruiting for a Temporary Customer Advisor for a Client in the EX5 area of Exeter.

This role is due to start W/C 2nd November 2026 ideally.

You will answer customer service calls and email queries in a busy office environment.

Responsibilities

• Provide outstanding customer service through effective communication via phone and email.
• Manage incoming service requests and ensure timely follow-up with clients.
• Perform accurate data entry to maintain up-to-date records of customer interactions and service requests.
• Analyse customer feedback and service data to identify areas for improvement.
• Assist in upselling services to enhance customer satisfaction and drive business growth.
• Maintain a professional phone etiquette while handling customer inquiries and resolving issues.
• Collaborate with team members to streamline processes and improve overall service delivery.

Experience

• Proven experience in an administrative or customer service role is preferred.
• Strong communication skills, both verbal and written, with the ability to engage effectively with diverse clientele.
• Experience with data entry and familiarity with CRM systems is beneficial.
• Demonstrated ability to analyse information and make informed decisions based on data insights.

This role is temporary ongoing and successful candidates must be able to start immediately.

You must be confident over the phone and be computer literate.

You must be able to prioritise workloads.

Hours are 9am- 5pm - Monday to Friday- Office Based