Customer Service Administrator

Personnel Solutions (Midlands) Limited; Birmingham; On-site; GBP 12,000 - 17,000; Full time

Job summary

Personnel Solutions (Midlands) Limited in Birmingham is recruiting ongoing Customer Service Agent roles to start in November 2026. You will manage incoming enquiries by phone and email, perform data entry, and maintain accurate records in our database.

Hours are Monday to Friday, 8:30am to 5pm with a 30-minute lunch. This is an ongoing temporary role likely to run for at least six months, offering growth in communication and problem-solving within a busy team environment.

Qualifications

• Previous administrative or customer service experience preferred.
• Accurate data entry with attention to detail required.
• Strong interpersonal and clear communication skills essential.
• Upselling or sales support experience is advantageous but not required.

Responsibilities

• Manage incoming customer enquiries via phone and email with professional etiquette.
• Perform data entry and maintain up-to-date records in the database.
• Communicate effectively to understand customer needs and provide appropriate solutions.
• Collaborate with team to streamline processes and improve service delivery.
• Analyse customer feedback and service data to identify improvement areas.

Skills

Data entry

Customer service

Communication skills

Problem solving

Upselling / sales support

Job description

ONGOING CUSTOMER SERVICE AGENT ROLES AVAILABLE TO START NOVEMBER 2026.

Duties

• Manage incoming customer enquiries via phone and email, ensuring professional phone etiquette at all times.
• Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Collaborate with team members to streamline processes and improve service delivery.
• Analyse customer feedback and service data to identify areas for improvement.

Experience

• Previous experience in an administrative or customer service role is preferred.
• Proficiency in data entry with attention to detail is essential.
• Strong interpersonal skills with the ability to communicate clearly and effectively.
• Experience in up selling or sales support is an advantage but not mandatory.
• A proactive attitude towards problem-solving and a willingness to learn new skills are essential for success in this role.

Hours for this role are Monday- Friday 8.30am - 5pm with 30 minute lunch.

This is an ongoing temporary role which is likely to be ongoing for at least 6 months

COMJOB