Customer Service Administrator - Hybrid Working

Office Angels; Cheddar; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Administrator to act as the vital link between sales and clients. The role involves processing orders, managing documentation, and ensuring customer satisfaction. Ideal candidates should have administrative experience and proficiency in MS Office, along with strong communication skills. This position offers a hybrid working pattern, competitive salary, and opportunities for career progression.

Benefits

Comprehensive training and development

Friendly, inclusive team culture

Free on-site parking

Work-life balance initiatives

Qualifications

• Previous experience in an administrative office role.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Acting as the main point of contact for customers after purchase.
• Processing orders and handling special requirements.
• Managing Pre-Qualification Questionnaires.

Skills

Administrative experience

Proficiency in MS Office

Organisational skills

Excellent communication

Team-oriented approach

Tools

CRM systems

Job description

Customer Service Administrator - Hybrid Working

Location: Cheddar, Somerset

Hours: Monday - Friday, 8:00 AM - 5:00 PM

Salary: £28,000 - £30,000 PA (DOE)

Hybrid working to suit your lifestyle

Why You\'ll Love This Role

Looking for a role where your skills are valued and your work makes a real impact? Join a well-established organisation with a close-knit team of five, where customer satisfaction and sustainability are at the heart of everything they do.

This is more than just a job - it\'s a chance to grow your career in a supportive, forward-thinking environment that offers flexibility, development, and genuine appreciation for your contributions.

What\u2019s On Offer

• Comprehensive training and development
• Friendly, inclusive team culture
• Clear opportunities for career progression
• Competitive salary and benefits
• Hybrid working pattern to suit your needs
• Free on-site parking
• Work-life balance initiatives that actually work

Your Key Responsibilities

As a Customer Service Administrator, you\'ll be the vital link between the sales team and clients, ensuring smooth post-sale operations. You\'ll be responsible for:

• Acting as the main point of contact for customers after purchase
• Processing orders and handling special requirements
• Managing Pre-Qualification Questionnaires
• Creating and maintaining project job files
• Verifying insurance documentation
• Keeping project administration organised and up to date
• Updating the CRM system with accurate order details
• Coordinating Operations & Maintenance Manual requests
• Conducting customer satisfaction surveys
• Reporting discrepancies to the Customer Service Manager

What You\u2019ll Bring

• Previous experience in an administrative office role
• Proficiency in MS Office (Word, Excel, Outlook) and CRM systems
• Strong organisational skills and attention to detail
• Excellent written and verbal communication
• A proactive, reliable, and team-oriented approach

Desirable

• Experience in a customer service-focused environment
• Ability to identify and suggest process improvements

How to Apply

If you\'re enthusiastic, organised, and ready to take on a rewarding new challenge, we\'d love to hear from you.

Submit your CV online or email it to [e-mail]. Prefer to chat first? Call Debbie on 01823 285440 to discuss the opportunity.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.