Customer Service Administrator – Full Time – Westbury

Catering; Westbury; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Job summary

C Catering is seeking a Customer Service Administrator in Westbury to join a busy team. This role blends customer contact with essential administrative support to ensure satisfaction and accurate documentation.

The position offers hybrid working with three days in the office and two days from home, plus regular client reporting and coordination with the commercial team. You will respond to calls and emails, manage returns, and update client records.

Qualifications

• Previous customer service or administrative experience.
• Strong communication and organisational skills.
• Good IT skills, including Microsoft Excel.
• High attention to detail.
• Able to manage multiple tasks and prioritise workload.

Responsibilities

• Answering incoming calls and responding to customer emails.
• Logging and managing customer returns.
• Producing regular client reports.
• Managing shipping exceptions and updating customers.
• Updating client information and documentation.
• Taking notes during internal meetings.
• Providing general admin support to the commercial team.

Skills

Customer service

Administrative skills

Communication

Organisational skills

Microsoft Excel

Tools

Microsoft Excel

Job description

Customer Service Administrator
£26,040 per annum + benefits
Westbury, Wiltshire
Permanent

Our client, a successful and growing international business based in Westbury, is looking for a Customer Service Administrator to join their friendly and busy team.

This role offers a hybrid working pattern, with three days in the office (Tuesday-Thursday) and two days working from home (Monday and Friday).

The Role:

Supporting the Client Services team, you will help ensure a high level of customer satisfaction while providing administrative support across the department.

Key duties include:

• Answering incoming calls and responding to customer emails
• Logging and managing customer returns
• Producing regular client reports
• Managing shipping exceptions and updating customers
• Updating client information and documentation
• Taking notes during internal meetings
• Providing general admin support to the commercial team

About You

• Previous customer service or administrative experience
• Strong communication and organisational skills
• Good IT skills, including Microsoft Excel
• High attention to detail
• Able to manage multiple tasks and prioritise workload

If you’re looking for a varied role within a supportive team environment, we’d love to hear from you.

Hours:

Monday to Thursday 9am – 5pm and Friday 9am – 4pm
Location: Westbury with hybrid working (with 3 days a week in the office)

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.

Salary: £26040/annum benefits

Job Type: Permanent

Location: Westbury, Wiltshire