Customer Service Administrator

Huntress; Aylesford; On-site; GBP 21,000 - 29,000; Full time

Job summary

Huntress is seeking a proactive Customer Service & Administration Specialist in West Malling, offering hybrid working and a salary of £24,800. The role runs Monday to Friday, 9am to 5pm, with the option to work from home up to three days per week.

You will respond to customer inquiries, resolve routine issues, maintain accurate records and support daily admin tasks while liaising with internal departments. The ideal candidate will have strong communication, attention to detail, and the ability

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and administration skills.
• Confidence using multiple systems.
• Ability to prioritise workloads and multitask effectively.
• Positive, proactive approach to work.

Responsibilities

• Respond to customer enquiries and email queries
• Resolve routine issues and elevate when required
• Maintain accurate customer records and documentation
• Support daily administrative tasks and team processes
• Liaise with internal departments to ensure excellent customer service

Skills

Customer service

Communication

Attention to detail

Administration

Multitasking

Job description

Customer Service & Administration Specialist

West Malling | £24,800 | Hybrid Working

Monday to Friday, 9am to 5pm, with the opportunity to work from home up to 3 days per week.

We're looking for a proactive and organised Customer Service & Administration Specialist to join a friendly and supportive team.

Key Responsibilities

• Respond to customer enquiries and email queries
• Resolve routine issues and elevate when required
• Maintain accurate customer records and documentation
• Support daily administrative tasks and team processes
• Liaise with internal departments to ensure excellent customer service

What We're Looking For

• Strong customer service and communication skills
• Excellent attention to detail and administration skills
• Confidence using multiple systems
• Ability to prioritise workloads and multitask effectively
• Positive, proactive approach to work

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.