Customer Service Administrator

Recruitability; Bishop's Stortford; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Free Parking

Supportive and welcoming team

Job summary

Recruitability in Bishop’s Stortford is seeking a Customer Service Administrator to join their growing team. You’ll be at the heart of the customer experience, handling inquiries from initial contact through to after-sales support and ensuring a smooth journey.

Working Monday to Friday, 9:30am–6:00pm, you’ll process orders, raise invoices, update systems and liaise with internal teams. The role suits someone early in their career with some workplace experience who takes pride in delivering great

Qualifications

• Previous experience in a customer service (ideally office-based) role.
• Confident communicator with a friendly, professional manner.
• Strong attention to detail and good organisational skills.
• Comfortable using systems and handling administrative tasks alongside calls.
• Enjoy helping people and delivering great service.

Responsibilities

• Handle inbound customer calls and emails.
• Take and process orders accurately.
• Raise invoices and update internal systems.
• Respond to customer queries and resolve issues.
• Occasionally follow up with customers after sales.
• Work closely with internal teams to ensure a smooth customer journey.

Skills

Customer service experience

Clear communication

Attention to detail

Organisational skills

Tools

CRM software

Microsoft Office

Job description

Job Title: Customer Service Administrator
Salary:£26,000 – £28,000 (depending on experience)
Location: Bishop’s Stortford
Monday to Friday, 9:30am – 6:00pm
Holiday: 26 days holiday plus Bank Holidays

We’re working with a friendly and growing business looking for a Customer Service Administrator to join their expanding team. This is a varied, hands-on role where you’ll be at the heart of the customer experience, supporting clients from initial enquiry right through to after-sales care. This role is about building relationships, understanding customer needs, and providing a genuinely helpful, efficient service.

This role would be deal for someone in the early stages of their career, who has already gained some solid workplace experience and is now looking for their next step.

What you’ll be doing

• Handling inbound customer calls and emails


• Taking and processing orders accurately


• Raising invoices and updating internal systems


• Responding to customer queries and resolving issues


• Making occasional follow-up and after-sales calls


• Working closely with internal teams to ensure a smooth customer journey

What we’re looking for:

• Previous experience in a customer service (ideally office-based) support role


• Confident communicator with a friendly, professional manner


• Strong attention to detail and good organisational skills


• Comfortable using systems and handling administrative tasks alongside calls


• Someone who enjoys helping people and takes pride in delivering great service


• Attention to details is essential

What’s on offer:

• Salary of £26,000 – £28,000 (depending on experience)


• Holiday: 26 days + Bank Holidays


• Free Parking


• A supportive and welcoming team environment


• Variety in your day — no two days are the same