Customer Service Administrator

CMD Recruitment Limited; Westbury; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

CMD Recruitment Limited is seeking a Customer Service Administrator in Westbury, Wiltshire, for a permanent role with hybrid working (3 days in office).

You will support the Client Services team with calls, emails, reporting and admin tasks, ensuring high levels of customer satisfaction.

Qualifications

• Previous customer service or administrative experience.
• Strong communication skills.
• High attention to detail.
• Able to manage multiple tasks and prioritise workload.

Responsibilities

• Answering incoming calls and responding to customer emails.
• Logging and managing customer returns.
• Producing regular client reports.
• Managing shipping exceptions and updating customers.
• Updating client information and documentation.
• Taking notes during internal meetings.
• Providing general admin support to the commercial team.

Skills

Customer service

Administrative experience

Communication

Organisational skills

Attention to detail

Job description

Customer Service Administrator (CMD-13414) Westbury, England

Salary: GBP26040 - GBP26040 per annum + benefits

Customer Service Administrator
£26,040 per annum + benefits
Westbury, Wiltshire
Permanent

Our client, a successful and growing international business based in Westbury, is looking for a Customer Service Administrator to join their friendly and busy team.

This role offers a hybrid working pattern, with three days in the office (Tuesday–Thursday) and two days working from home (Monday and Friday).

The Role:

Supporting the Client Services team, you will help ensure a high level of customer satisfaction while providing administrative support across the department.

• Answering incoming calls and responding to customer emails
• Logging and managing customer returns
• Producing regular client reports
• Managing shipping exceptions and updating customers
• Updating client information and documentation
• Taking notes during internal meetings
• Providing general admin support to the commercial team

About You

• Previous customer service or administrative experience
• Strong communication and organisational skills
• High attention to detail
• Able to manage multiple tasks and prioritise workload

Hours: Monday to Thursday 9am – 5pm and Friday 9am – 4pm
Location: Westbury with hybrid working (with 3 days a week in the office)