Customer Service Administrator – Contract Logistics

Culina; Salford; Hybride; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Salary Sacrifice Car Scheme

Wellbeing Support – EAP

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Résumé du poste

Culina, the UK's leading independent specialist supply chain partner, is seeking a Customer Service Administrator for its Contract Logistics division in Salford. This full-time, office-based role supports day-to-day customer service and contract administration in a fast-paced environment.

You will handle queries, order chasing, reporting, and KPI-driven tasks; the team values accuracy, collaboration and proactive improvements, with varied shifts Mon–Fri and some weekend coverage.

Qualifications

• Geography knowledge for routing and delivery comprehension.
• Proficient with MS Office (Excel, PowerPoint, Outlook).
• Able to work without direct supervision and manage tight deadlines.

Responsabilités

• Resolve customer service queries and requests.
• Create daily/weekly/monthly service reports and exports for compliance.
• Chase orders and resolve delivery issues; plan exports and haulier quotes.
• Maintain export controls tools and order confirmations in systems.
• Exceed KPIs and capture charges outside contractual scope.

Connaissances

Geography knowledge

MS Office proficiency

Independent worker

Under pressure

Prioritisation

Team player

Outils

Excel

PowerPoint

Outlook

Description du poste

Culina, the UK's leading independent specialist supply chain partner, is seeking a Customer Service Administrator for its Contract Logistics division in Salford. This full-time, office-based role supports day-to-day customer service and contract administration in a fast-paced environment.

You will handle queries, order chasing, reporting, and KPI-driven tasks; the team values accuracy, collaboration and proactive improvements, with varied shifts Mon–Fri and some weekend coverage.