Customer Service Administrator

Culina; Kilsby; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina is the UK’s leading independent specialist supply chain partner, trusted by major food and FMGC brands. The Customer Service Administrator will be the primary contact for customers, handling queries, returns, and order updates, while providing admin support across teams.

The role sits in a busy environment with reporting duties and opportunities to contribute to process improvements. We offer salary sacrifice car scheme, wellbeing support, eye care vouchers, recognition awards and

Qualifications

• Strong communication skills and rapport-building abilities.
• Excellent organisational skills for a busy environment.
• Able to manage time effectively and meet tight deadlines.
• Flexible and adaptable approach to peak periods.
• Capable of working autonomously and prioritising tasks.

Responsibilities

• Be the point of contact for all customer queries.
• Respond to customer service emails.
• Contact customers regarding order queries.
• Communicate delivery times and options.
• Update clients on previous orders.
• Handle daily customer returns and related actions.
• Ensure reports are completed and circulated to relevant stakeholders.
• Record non-conformances and facilitate corrective actions.
• Support additional administrative tasks as directed by the Customer Contract Manager.

Skills

Strong communication

Organisational skills

Time management

Flexible/adaptable

Deadline-focused

Tools

MS Office

Job description

As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required. Key Duties of a Customer Service Administrator:

• Point of call for all customer queries.
• Responding to customer service emails.
• Contacting customers regarding order queries.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns - dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
• Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

What you’ll need …

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

If you’re looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we’d love to hear from you.

Who are Culina?

Culina is the UK's leading independent specialist supply chain partner, trusted by some of the nation's best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day. We currently have an exciting opportunity in our Chilled & Fresh division - from supplier to shelf, we make fresh supply chains simpler. Our expertise in temperature-controlled logistics ensures products are delivered safely, efficiently and on time, helping customers maximise availability and minimise waste.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support - your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers - free eye tests and discounts on prescription glasses.
• Reward & Recognition - we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts - our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.