Customer Service Administrator

Culina; Madeley; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina is seeking a Customer Service Administrator to coordinate frontline response, handle customer requests, and liaise with operational teams while supporting the CS manager with office tasks.

You will answer calls for internal and external personnel, resolve issues, and collate information for client KPI packs and reporting in a busy logistics environment.

Qualifications

• Strong communication with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills in a busy environment.
• Flexible and adaptable approach to meet business requirements, especially at peak periods.
• Able to work to tight deadlines and manage time effectively.

Responsibilities

• Coordinate front line responses and resolve problems and customer requests.
• Answer calls for internal and external personnel.
• Liaise with other operational teams and support the CS manager with office functions.
• Collate information for client KPI packs and internal reporting.
• Check PODs have cleared on the system and chase outstanding PODs.
• Provide various reports for clients in a timely manner.

Skills

Communication skills

Organisational skills

Time management

Adaptability

Tools

MS Office

Job description

As a Customer Service Administrator you will co-ordinate front line response deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary. Key Duties of a Customer Service Administrator include:

• Answering calls for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated POD's.
• Chase outstanding POD's from hauliers, depots, etc.
• Other administration tasks as determined by the Customer Service Manager.

What you'll need

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

Who are Culina?

Culina is the UK's leading independent specialist supply chain partner, trusted by some of the nation's best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day. We currently have an exciting opportunity in our Chilled & Fresh division - from supplier to shelf, we make fresh supply chains simpler. Our expertise in temperature-controlled logistics ensures products are delivered safely, efficiently and on time, helping customers maximise availability and minimise waste.

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support - your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers - free eye tests and discounts on prescription glasses.
• Reward & Recognition - we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts - our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.