Customer Service Administrator – 4 on 4 off, Fresh & Chilled

Culina; Telford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina is currently recruiting a Customer Service Administrator for our Chilled & Fresh division. You will coordinate frontline responses, manage customer requests, and support the CS Manager to ensure efficient office operations and high service levels.

In this role you will build strong relationships, handle reports and KPI packs, and contribute to continuous improvement across the customer service function. The position offers a 4 on 4 off shift pattern and a salary around the listed figure.

Qualifications

• Strong communication skills with the ability to build rapport.
• Proficient in MS Office suite.
• Excellent organisational skills in a busy environment.
• Flexible and adaptable approach to peak periods.
• Able to work to tight deadlines and manage time.

Responsibilities

• Coordinate front line responses and handle customer requests.
• Liaise with other operational teams to resolve issues.
• Fulfil all office functions and support the CS Manager.
• Answer calls for internal and external personnel.
• Resolve customer and client queries promptly.
• Collate information for client KPI packs and internal reports.
• Maintain high level of customer focus and service.
• Check PODs cleared on system and chase outstanding PODs.
• Perform other administration tasks as directed by CS Manager.

Skills

Communication

MS Office

Organisational skills

Flexibility

Time management

Tools

MS Office

Job description

Culina is currently recruiting a Customer Service Administrator for our Chilled & Fresh division. You will coordinate frontline responses, manage customer requests, and support the CS Manager to ensure efficient office operations and high service levels.

In this role you will build strong relationships, handle reports and KPI packs, and contribute to continuous improvement across the customer service function. The position offers a 4 on 4 off shift pattern and a salary around the listed figure.