Customer Service Administrator - 12 month FTC

Confidential; Watford; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Enhanced pension

Discretionary bonus

Private healthcare

Job summary

Confidential based in the Watford area is seeking customer-focused candidates for a 12-month FTC. The role offers hybrid working, with training at the Watford office and 2-3 days in the office each week thereafter.

Salary is £31,380 plus fantastic benefits, including an enhanced pension, discretionary bonus, and private healthcare. The ideal candidate will have a background in customer service, be keen to learn and grow, and work well as part of a successful and expanding team.

Qualifications

• Previous customer service experience in an office environment.
• Strong relationship-building skills to support internal and external stakeholders.
• Prior administration experience and ability to manage multiple tasks.

Responsibilities

• Provide a high level of customer service by handling enquiries quickly and keeping customers updated.
• Understand individual customer needs and tailor responses accordingly.
• Respond to incoming emails and manage communications efficiently.
• Work well as part of a team to meet service targets.
• Build and maintain relationships with internal and external contacts.
• Follow up with customers to provide required information and ensure satisfaction.

Skills

Customer service

Relationship building

Administration

Team player

Communication skills

Job description

Would you like to work for an award-winning organisation that offer fantastic salary, benefits and progression? Are you keen to build a career within a successful business? Have you got previous customer service experience?

Think Specialist Recruitment are delighted to be working with a fantastic organisation based within the Watford area, this successful, growing and award-winning client have exciting opportunities for customer focused candidates to join their growing team. Offering hybrid working, you must be able to attend training at their Watford office and for 2-3 days per week thereafter.
Please note - This is an initial 12 month FTC

Salary - 31,380 plus fantastic benefits

Benefits include:

• Enhanced pension (up to 15% employer contribution)
• Discretionary bonus
• Private healthcare

Candidates must have a customer service background within an office environment, be keen to learn and also grow their career, as well as be great team players to be part of a successful and growing team.

Role overview:

• Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process
• Taking time to understand individual customer needs
• Responding to incoming emails
• Working well as part of a time
• Building relationships internally and externally
• Calling back customers with required information where necessary
• Strong communication skills on all levels

Candidate requirements:

• Previous experience within customer service
• Relationship building skills
• Previous administration experience
• Strong team player
• Good communication skills on all levels
• Able to commute to the Watford office - hybrid working is available after training

Looking for the next step in your career?