Customer Service Specialist

Tate Recruitment; Watford; On-site; GBP 28,620 - 34,980; Full time

Benefits offered by this job

Annual pay rise

Private medical benefits

Salary sacrifice car leasing

Retail discounts

Company share schemes

Free shuttle bus service

On-site parking

Job summary

A growing customer service organization is looking for passionate individuals to join their team in Watford. This role involves managing customer orders, updating systems, and collaborating with teams. Ideal candidates should be excellent communicators with customer service experience and confidence in using CRM systems. With a starting salary of £31,800 and hybrid working options after probation, this position offers career progression and exceptional benefits including annual pay rises and private medical benefits.

Qualifications

• Passion for customer service.
• Able to commute to Watford for training.

Responsibilities

• Managing customer orders and quotes.
• Updating customers and internal systems.
• Collaborating with internal and external teams.
• Handling inbound calls and general admin.

Skills

Excellent communication skills

Experience in customer support

Confident using CRM systems

Interpersonal skills

Job description

Customer Service Careers with Purpose! Is it time to join a business that invests in you?

Watford | £31,800 + Exceptional Benefits | Hybrid Option After Probation

Are you ready to join a company that’s award-winning, fast-growing, and genuinely passionate about its people?

We’re hiring on behalf of a reputable and forward-thinking organisation that’s expanding its customer service team. If you’re someone who thrives in a positive, high-energy environment, values structured development, and wants to be part of a supportive culture, this could be your next big move.

Why You’ll Love Working Here

• Culture-Driven: Work in a bright, colourful office where collaboration, wellbeing, and fun are part of everyday life.
• Training That Sets You Up for Success: A 2-month induction programme delivered in cohort groups to help you build strong peer relationships and feel supported from day one.
• Hybrid Flexibility: After completing your 6-month training and probation, you’ll enjoy the freedom of hybrid working.
• Tailored Career Progression: Your growth path is shaped around your goals – whether that’s leadership, specialisation, or personal development.

What You’ll Be Doing

• Managing customer orders and quotes
• Updating customers and internal systems
• Collaborating with internal and external teams
• Handling inbound calls and general admin

Who We’re Looking For

• Excellent communicator with a passion for customer service
• Experience in a customer support role
• Confident using CRM systems and Outlook
• A team player with great interpersonal skills
• Able to commute to Watford for training

Benefits That Go Beyond the Basics

• Starting salary: £31,800 per annum
• Annual pay rise every April
• Salary sacrifice car leasing and electric car charging
• Private medical benefits
• Increasing annual leave with service
• Retail discounts and financial services perks
• Company share schemes
• Death in service cover
• Free shuttle bus from Watford Junction to Croxley Business Park
• On-site parking

Easily accessible by car (M1) or public transport (Overground from Euston, St Albans, Hemel Hempstead, or from London on the Metropolitan Line).