Customer Service & Admin Specialist - SAP/Orders

Plus Ltd; Williamscot; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Onsite parking

Full training provided

Job summary

Plus Ltd is seeking a proactive Customer Service Administrator to support a busy team on the outskirts of Banbury. You will be a key contact for customers, ensuring orders are processed accurately, queries resolved promptly, and the wider sales and operations teams receive first-class admin support.

The role requires strong IT skills (Excel, MS Office), attention to detail, and a confident, professional telephone manner.

Qualifications

• Process and upload customer orders accurately.
• Handle order amendments, cancellations and substitutions.
• Respond to inbound enquiries by phone and email with delivery updates.
• Maintain accurate customer records including contact and consignee details.
• Check pricing, minimum order values and carriage charges are applied correctly.
• Issue and verify order confirmations against original orders.
• Liaise with purchasing, transport and accounts/credit control to resolve queries.
• Log, investigate and resolve customer complaints to a satisfactory conclusion.
• File and maintain documentation in a timely, organised manner.
• Support the sales team with general administrative tasks.

Responsibilities

• Process and upload customer orders accurately using SAP and Excel.
• Manage order amendments, cancellations and substitutions efficiently.
• Handle inbound enquiries by phone and email with delivery updates and product information.
• Maintain accurate customer records, including contacts and consignee details.
• Check pricing, minimum order values and carriage charges are applied correctly.
• Issue and verify order confirmations against original orders.
• Liaise with purchasing, transport and accounts to resolve queries.
• Log, investigate and resolve customer complaints to a satisfactory conclusion.
• File and maintain documentation in a timely, organised manner.
• Support the sales team with general administrative tasks.

Skills

Customer service

Administration

Communication

Attention to detail

Planning & organisation

Tools

SAP

Excel

Job description

Plus Ltd is seeking a proactive Customer Service Administrator to support a busy team on the outskirts of Banbury. You will be a key contact for customers, ensuring orders are processed accurately, queries resolved promptly, and the wider sales and operations teams receive first-class admin support.

The role requires strong IT skills (Excel, MS Office), attention to detail, and a confident, professional telephone manner.