Customer Service Administrator

Cameo Consultancy; Hanwell; On-site; GBP 25,000 - 31,000; Full time

Job summary

The Customer Service Administrator will join a busy logistics business in Banbury, on-site, full-time and permanent. You will handle bookings, take calls and emails, and provide first-class customer service to key accounts, ensuring smooth communication across teams.

You will coordinate with the transport team, track deliveries, and process orders while maintaining accurate records. This role offers development opportunities as the company grows and a supportive, team-oriented environment.

Qualifications

• Experience in a fast-paced environment.
• Strong administration experience in an office setting.
• Excellent written and verbal communication skills.
• Solid IT skills including MS Office.
• Organised and able to manage multiple tasks simultaneously.
• High level of accuracy and attention to detail.

Responsibilities

• Booking in deliveries, coordinating with the transport team.
• Answering queries from customers and key accounts, resolving issues.
• Taking calls from customers and field-based teams.
• Responding to emails in a timely manner.
• Tracking deliveries and ensuring paperwork is filed and saved.
• Processing orders accurately and maintaining account portfolios.
• Providing general administration support as needed.

Skills

Customer service

Multitasking

Administration

MS Office

Communication skills

Job description

As Customer Service Administrator you will be joining a highly successful logistics business located in Banbury. Based onsite the role is full time and permanent. With a salary of up to circa £27800 (£1000 annual bonus) you'll be working as part of a supportive and friendly team. The role is telephone and email-based handling enquiries, booking in deliveries, managing key accounts providing first class customer service.

Key Accountabilities for the Customer Service Administrator:

• Booking in deliveries, working with the transport team
• Answering queries for customers and key accounts, solving any issues
• Taking calls from customers and field based team
• Responding to emails
• Tracking all deliveries ensuring all paperwork and saved
• Processing all orders accurately
• Managing portfolio of accounts
• Other general administration

Key Skills Required for the Customer Service Administrator:

• Confident customer service skills
• Experience of working in a fast paced environment
• Methodical approach used to managing a busy workload
• Administration experience within an office environment
• Solid IT skills including MS Office
• Excellent communications skills
• Organised approach to work, able to work on multiple tasks at the same time
• High levels of accuracy and attention to detail
• Adaptable in a changing environment

What's in it for you?

• Salary of up to circa £27800
• Annual bonus of up to £1000
• 00 am to 5.00 pm Mon - Fri
• Large, modern open plan office
• Supportive team
• Full training
• Development and progression opportunities, the company is growing