Customer Service Administrator

Confidential; Corsham; On-site; GBP 14,000 - 21,000; Full time

Job summary

Confidential client in Corsham, Wiltshire, is recruiting a Customer Service Administrator on a 4–8 week temporary basis with an immediate start. You will be the main point of contact for customers, ensuring a friendly, efficient service and handling deliveries, enquiries, and diary management.

Key duties include arranging deliveries, liaising with logistics providers, maintaining records, and providing general admin support.

Qualifications

• Previous customer service experience is essential
• Excellent communication and organisational skills
• Professional, confident, and personable telephone manner
• Ability to build rapport quickly with customers and colleagues
• Strong working knowledge of Microsoft Office
• Able to remain calm and effective under pressure and meet tight deadlines

Responsibilities

• Contact customers to arrange and confirm deliveries
• Handle customer enquiries via phone and email
• Liaise with third-party logistics providers
• Schedule appointments and manage diaries
• Maintain accurate electronic records and documentation
• Communicate with external organisations as required
• Ensure all paperwork is complete and correct
• Provide general administrative support to the wider team

Skills

Customer service

Microsoft Office

Phone manners

Organisational skills

Job description

Customer Service Administrator
Corsham, Wiltshire
12.73 per hour + holiday pay
4-8 week Temporary Assignment Immediate Start!

Are you an experienced customer service professional who enjoys delivering exceptional support? Are you available to start right away? If so, this could be the ideal temporary role for you!

We are working in partnership with our client to recruit a confident and proactive Customer Service Administrator to join their expanding team in Corsham. In this key position, you will act as the main point of contact for customers, ensuring they receive a friendly, efficient, and high-quality service at all times.

Key Responsibilities:

• Contact customers to arrange and confirm deliveries
• Handle customer enquiries via phone and email
• Liaise with third-party logistics providers
• Schedule appointments and manage diaries
• Maintain accurate electronic records and documentation
• Communicate with external organisations as required
• Ensure all paperwork is complete and correct
• Provide general administrative support to the wider team

Person Specification:

• Previous customer service experience is essential
• Excellent communication and organisational skills
• Professional, confident, and personable telephone manner
• Ability to build rapport quickly with customers and colleagues
• Strong working knowledge of Microsoft Office
• Able to remain calm and effective under pressure and meet tight deadlines

Hours of Work

• Week 1: Monday-Friday, 8:00am-4:30pm
• Week 2: Monday-Friday, 10:00am-6:30pm
• (Shifts then alternate weekly)

This position requires an immediate start, so applicants must be available without notice. Due to the location, access to your own transport would be highly beneficial.

We aim to contact successful candidates within 7 working days. If you do not hear from us within this timeframe, please assume your application has not been successful on this occasion.