Customer Administrator

Adecco; Southampton; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Competitive pay rates

Flexible working hours

Development opportunities

Job summary

Adecco is seeking a Customer Administrator in Southampton to support a busy logistics and transportation team on a temporary basis. You will handle customer inquiries, process orders, manage shipments, and maintain accurate records while delivering friendly, professional service and collaborating with colleagues across departments.

Ideal candidates have experience in customer service or administration, strong communication skills, and proficiency with Microsoft Office and CRM systems.

Qualifications

• Experience in customer service or administration, preferably within logistics or transportation.
• Strong communication skills, both verbal and written, with a keen attention to detail.
• Proficiency in Microsoft Office Suite and experience with customer management systems.
• Ability to multitask and prioritise effectively in a busy environment.
• A proactive approach to problem-solving and a customer-first mindset.

Responsibilities

• Provide outstanding administrative support to the customer service team.
• Handle customer inquiries via phone, email, and in-person with professionalism and a friendly attitude.
• Process orders, manage shipments, and track deliveries to ensure customer satisfaction.
• Collaborate with various departments to resolve customer issues and enhance service delivery.
• Maintain accurate records and databases to support efficient operations.
• Assist in the preparation of reports and documentation as needed.

Skills

Customer service

Administration

Microsoft Office

Multitasking

Problem solving

Tools

Microsoft Office Suite

CRM systems

Job description

Job Title: Customer Administrator

Location: Southampton

Contract Type: Temporary

Industry: Logistics & Transportation

Are you ready to embark on a vibrant journey in the logistics and transportation sector? Our client, a leading organisation in the industry, is seeking enthusiastic and detail-oriented Customer Administrators to join their dynamic team on a temporary basis. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.

Key Responsibilities

• Provide outstanding administrative support to the customer service team.
• Handle customer inquiries via phone, email, and in-person with professionalism and a friendly attitude.
• Process orders, manage shipments, and track deliveries to ensure customer satisfaction.
• Collaborate with various departments to resolve customer issues and enhance service delivery.
• Maintain accurate records and databases to support efficient operations.
• Assist in the preparation of reports and documentation as needed.

What Makes This Role Exciting

• Engage with a diverse clientele and be the face of the organisation.
• Contribute to a positive team environment where your ideas and input are valued.
• Gain hands-on experience in the logistics and transportation industry, enhancing your professional skill set.
• Work in a supportive and lively atmosphere that encourages growth and development.

Ideal Candidate Profile

• Previous experience in customer service or administration, preferably within logistics or transportation.
• Strong communication skills, both verbal and written, with a keen attention to detail.
• Proficiency in Microsoft Office Suite and experience with customer management systems.
• Ability to multitask and prioritise effectively in a busy environment.
• A proactive approach to problem-solving and a customer-first mindset.

Why Choose This Opportunity

• Competitive pay rates that recognise your skills and contributions.
• Flexible working hours to accommodate your lifestyle.
• A chance to make a real impact in an organisation that values its employees.
• Opportunities for professional development and potential future roles within the company.

Our client is an equal opportunity employer and welcomes applications from all qualified individuals.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.