Customer Service Administrator

Tate; Tring; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free on-site parking

Weekly pay

Tate Rewards Scheme

Flexible working hours

Job summary

Tate is seeking a Temporary Customer Service Administrator for an initial 3-4 month period starting in late September 2026. The role is on-site with standard hours and free on-site parking. You will handle customer queries by phone and email, manage orders, and support logistics and regulatory coordination.

The ideal candidate is IT literate, highly organised, with 2-3 years in a similar environment, proficient in Excel/Word/Outlook, and a strong communicator who can multi-task in a busy setting.

Qualifications

• 2-3 years' experience in customer service or similar environment.
• Proficient with Microsoft Excel, Word and Outlook.
• IT savvy and able to learn across multiple systems.
• Strong communication and organisational skills.
• Ability to handle multiple tasks in a busy environment.

Responsibilities

• Provide day-to-day customer support by telephone and email, responding to queries promptly and professionally.
• Manage sales orders, purchase orders and documentation, ensuring customer expectations are met.
• Maintain accurate customer information across internal systems.
• Monitor and resolve delivery discrepancies and issues promptly.
• Support the Sales team by identifying opportunities with existing customers.

Skills

IT literate

Organised

Customer service

Excel

Word

Outlook

Communication

Multi-tasking

Problem-solving

Team player

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Temporary Customer Service Administrator

Location: On-site

Duration: 3-4 months

Start Date: Late September 2026

Pay Rate: £14.50 per hour

Working Hours: Monday-Thursday, 8.30am-5.00pm and Friday, 8.30am-2.30pm

Flexible Hours: Monday-Thursday 9.00am-5.00pm and Friday 9.00am-2.30pm may also be considered

Parking: Free on-site parking available

The Opportunity

We are looking for a Temporary Customer Service Administrator to join our Customer Services team for an initial 3-4 month period, starting in late September 2026.

This is an excellent opportunity for an experienced customer service administrator who is highly IT literate, organised and confident working across multiple systems. Experience within the manufacturing sector would be advantageous, although this is not essential.

Key Responsibilities

• Provide day-to-day customer support by telephone and email, responding to account queries promptly and professionally.
• Manage and assist with sales orders, purchase orders and associated documentation, ensuring customer expectations are met.
• Maintain accurate and up-to-date customer information across relevant internal systems.
• Monitor and follow up delivery discrepancies and resolve issues promptly.
• Maintain accurate records of consignments, ensuring compliance with HMRC requirements and internal audit standards.
• Support the Sales team by identifying potential opportunities with existing customers and providing relevant feedback.
• Develop a strong understanding of the company's products and services.
• Liaise with transport providers regarding export consignments, including reviewing rates and ensuring appropriate load/product mixes.
• Deal with day-to-day transport issues and monitor service levels against agreed KPIs.
• Work closely with the Warehouse team to ensure orders are processed and dispatched within required timescales.
• Coordinate the dispatch of customer samples.
• Work with Regulatory Affairs and Operations to resolve customer complaints effectively.
• Identify opportunities for process improvements within Customer Services and Logistics.
• Manage workload effectively, ensuring tasks are completed accurately and within agreed timescales.
• Build and maintain strong working relationships with customers and internal departments.

About You

We are looking for someone who is:

• IT savvy and confident learning and working across different systems.
• Highly organised with excellent attention to detail.
• An experienced customer service professional, ideally with 2-3 years' experience in a similar environment.
• Confident using Microsoft Excel, Word and Outlook.
• A strong communicator with excellent customer service skills.
• Comfortable handling multiple tasks and priorities in a busy environment.
• A proactive problem-solver who enjoys finding ways to improve processes.
• A team player who is equally comfortable working independently.
• Ideally experienced within manufacturing, logistics, transport, freight forwarding or a sales environment - although sector experience is not essential.

What We Offer

• £14.50 per hour
• 3-4-month temporary assignment
• Late September 2026 start
• Flexible working hours
• Free on-site parking
• Weekly pay

Holiday pay

Access to the Tate Rewards Scheme including store discounts.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application