Transport Customer Service Administrator - 6 Month FTC

Yolk Recruitment; Cardiff; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Salary increase

Fixed-term contract

Immediate start

Mon-Fri hours

Growing business

Supportive team

Company events

Training & development

Contributory pension

Free parking

Job summary

Euroclad is looking for a Transport Customer Services Administrator in Cardiff to join the Customer Experience team on an initial 6-month fixed-term contract. The role supports Transport Planning and external hauliers to keep deliveries running smoothly, with a focus on accurate information and proactive problem solving.

The successful candidate will coordinate deliveries, respond to inquiries, and maintain systems while working Monday to Friday in a busy environment.

Qualifications

• Experience in transport or logistics administration.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to work in a busy, fast-paced environment.

Responsibilities

• Coordinate daily customer delivery confirmations and 48-hour pre-delivery checks.
• Respond to customer transport inquiries by phone and email.
• Coordinate ETAs and POD with orders.
• Liaise with external hauliers daily regarding deliveries and changes.
• Arrange redeliveries when orders are turned away.
• Maintain accurate delivery information across internal systems.
• Provide wider admin support to Transport and Customer Experience teams when required.

Skills

Customer service

Administration

Attention to detail

Communication

Time management

Problem solving

Teamwork

IT skills

Tools

Internal systems

Job description

Transport Customer Service Administrator

Cardiff

Salary: £25,428 rising to £26,895

6 Month Fixed-Term Contract

Start: Immediate

Yolk Recruitment is supporting an established manufacturing organisation with the recruitment of a Transport Customer Services Administrator to join their Customer Experience team on an initial 6-month fixed-term contract.

This is a great opportunity for someone with strong customer service and administration experience who enjoys working within a busy, fast-paced environment. You'll be supporting the Transport function, acting as a key point of contact for customers and working closely with Transport Planning and external hauliers to ensure deliveries run as smoothly as possible.

The position is initially covering a period of leave, however, with the business continuing to grow, there may be potential for longer-term opportunities within the organisation.

What you'll be doing

As Transport Customer Services Administrator, you'll be responsible for coordinating customer service requirements relating to the Transport department and ensuring customers receive accurate and timely information regarding their deliveries. This directly reflects Euroclad's stated purpose for the role.

Your responsibilities will include:

• Completing daily customer delivery confirmations, ensuring deliveries are still required and identifying any site restrictions, with confirmations completed 48 hours prior to delivery.
• Responding to customer Transport enquiries via telephone and email, providing a professional and efficient service.
• Coordinating customer enquiries relating to estimated delivery times (ETAs) and Proof of Delivery (POD), ensuring information is linked to the relevant customer orders.
• Liaising with external hauliers on a daily basis regarding customer deliveries, ETAs and any issues or changes.
• Coordinating redeliveries where customer orders have been turned away for either internal or external reasons.
• Ensuring appropriate storage charges are applied to delayed customer orders.
• Monitoring the yard list on a weekly basis, helping to ensure goods are delivered to customer sites as quickly as possible.
• Working closely with Transport Planning on a daily basis to ensure deliveries are completed in line with customer requirements and expectations.
• Liaising with the Aftercare team where required.
• Maintaining accurate customer, order and delivery information across internal systems.
• Providing wider administrative support to the Transport and Customer Experience teams where required.

The experience you'll bring

• Previous experience within Transport Administration, Logistics Administration or a similar position.
• Excellent customer service skills with a confident and professional telephone manner.
• Strong administration and organisational skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• The ability to work effectively within a busy environment and manage changing priorities.
• A proactive approach to problem-solving and decision-making.
• Strong interpersonal skills with the ability to work effectively both independently and as part of a team.
• Good IT skills and confidence using internal systems.
• A positive attitude towards learning and developing within the role.

And this is what you'll get in return

• Salary: £25,428 rising to £26,895
• Initial 6-month fixed-term contract, possibility of a permanent role within a fast growing organisation
• Immediate start available
• Monday to Friday working hours
• Opportunity to join a well-established and continually growing manufacturing business
• Supportive and collaborative team environment
• Company Events
• Ongoing training and development
• Contributory Pension
• Free parking, free tea and coffee, free fruit

Are you interested?

This role would suit someone who enjoys working with customers, solving problems and coordinating multiple requirements within a busy operational environment.

If you're an organised and confident Administrator or Customer Service professional who enjoys keeping customers informed and making sure things happen when they're supposed to, we'd love to hear from you.