Customer Service Administrator

Brook Street; Tonbridge; On-site; GBP 25,000 - 27,000; Full time

Job summary

A well-established and progressive company in Tonbridge seeks to hire a customer service and order processing administrator. In this role, you will handle sales orders, manage customer enquiries, and perform various administrative tasks. The ideal candidate will have strong attention to detail and possibly knowledge of a European language, enhancing customer interactions.

Benefits

20 days annual leave plus bank holidays

Workplace Pension Scheme

Group Life Assurance Scheme

Company Permanent Health Insurance Scheme

Qualifications

• Experience in customer service/order processing/administration.
• Ability to prioritize workload and manage multiple tasks.

Responsibilities

• Input customer sales orders accurately.
• Manage customer enquiries, quotations, and refunds.
• Liaise with the warehouse regarding orders.

Skills

Customer service

Attention to detail

Order processing

Administration

Language skills

Job description

Salary: £25,000 - £27,000 dependent on experience
Hours: 08.30 - 17.00 Monday to Friday
Benefits: 20 days annual leave plus bank holidays; Workplace Pension Scheme; Group Life Assurance Scheme; Company Permanent Health Insurance Scheme

This fantastic, well established, local and extremely progressive company are looking to recruit a new addition to their very friendly team.

Do you have customer service/ order processing/ administration experience or similar? You will have excellent attention to detail and the ability to prioritise your workload, and ideally speak a European language (an advantage)

Some of your details within this role will include:

- Inputting customer's sales orders
- Manage customer enquiries, quotations, claims, refunds
- Keeping customers informed of their order
- Liaising with the warehouse concerning customer orders
- Make freight enquiries and obtain quotes for freight
- Process invoices and all associated administration

If you would like to apply for the position then please send your CV today.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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