Customer Service Administrator

Winncare; Harlow; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

A leading company in mobility solutions is looking for a Customer Service Administrator to join their team in Harlow. The role involves handling client inquiries, processing hire requests, and maintaining accurate records. This position is ideal for an organized individual with strong communication skills, who can work independently and is motivated to contribute positively to a collaborative environment.

Qualifications

• Good knowledge and experience of administrative procedures.
• Excellent communication skills, both written and verbal.
• Ability to prioritize workload and adhere to deadlines.

Responsibilities

• Answering and directing phone calls from health and medical professionals.
• Undertaking hire requests from customers for equipment.
• Producing reports for customers using internal databases or Microsoft Excel.

Skills

Communication

Microsoft Office

Attention to Detail

Job description

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At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions.

Our commitment to excellence is driven by a passion for improving the everyday lives of patients and caregivers alike, ensuring safety, comfort, and dignity for those we serve. As a trusted partner in healthcare, Winncare continues to lead with innovation, compassion, and a relentless pursuit of quality.

Our colleagues at Five mobility are a market leading supplier of Bariatric and specialist equipment, specialising in beds, mattresses, seating, toileting and hoisting equipment for acute, community, long term and home care.

Five Mobility is built on years of extensive care and specialist knowledge in the sector with a valued and customer supporting consultative approach to ensure patients have the right equipment to meet their needs and care teams are equipped to deliver safe and comfortable care to all patients.

Due to continued growth, we have a unique opportunity for a self-motivated and experienced individual to join our excellent Customer Service team in Harlow in the role of Customer Service Administrator.

This appointment will cover our Out of Office Service, working Saturday, Sunday and Monday, 9am to 5pm. Saturday and Sunday will be home based with attendance to handover to our office in Harlow.

Reporting to the Business Manager, the successful candidate will work as part of the team responsible for the Rental / Sales ordering processes for a wide range Five Mobility products. Key tasks and accountabilities associated with the role are as follows:

• Answering and directing phone calls from health and medical professionals, members of the public in relation to the purchase and rental of equipment. Dealing directly with the call or passing on to the relevant area.
• Undertaking Hire request from the customer for either new hires or existing contracts - End to End process.
• Liaise with other company depots to establish stock status on equipment.
• Upload hire contacts on the system and amend any discrepancies.
• Troubleshoot with customer any equipment that is not working, prior to sending out a technician.
• Undertake the completion of Sales Orders, placing orders on Suppliers - End to End process.
• Producing reports for customers using either internal database or Microsoft Excel.
• Investigating and resolving customer hire/invoice queries.

This list is not exhaustive and the postholder will be expected to undertake other duties as assigned by line manager and for which the postholder is suitably qualified and experienced to undertake.

Applicants should possess good knowledge and experience of administrative procedures, the ability to prioritise own workload and adhere to strict deadlines. Additionally, applicants should possess excellent knowledge of software applications such as Microsoft Office, using the internet and maintaining databases. Accuracy and attention to detail is essential.

As the post will require interaction with colleagues, customers and clients, it is essential the successful candidate possess excellent communication skills, both written and verbal.

As there will also be significant independent working, it is important the successful applicant is self-motivated and is able to dedicate time and space whilst working at home to satisfy business requirements and activities.

We are seeking to appoint an energetic, engaging and charismatic individual with a 'can do' attitude and flexible approach to work with the ability to develop excellent relationships with all individuals or group.

This is a great opportunity for a suitably experienced individual to join a committed and dedicated team in a rewarding and engaging environment and a great workplace community.

If you possess the skills, knowledge, and experience suitable for this vacant post, please apply.