Customer Service Administrator

Adecco; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Adecco is looking for a highly motivated Customer Service Admin to support the Schools and Family Department in London. This temporary role involves managing bookings for school trips, assisting with communication, and maintaining records. You will play a key role in ensuring smooth operations while providing excellent customer service.

Qualifications

• Previous experience in administration and customer service roles.
• Ability to handle push back and manage upset individuals.
• Strong verbal and written communication skills.

Responsibilities

• Support the Schools and Family Department with administrative tasks.
• Manage bookings for school trips and events.
• Communicate changes effectively and maintain thorough records.

Skills

Customer Service

Attention to Detail

Communication

Organisational Skills

Job description

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Duration: Expected at least a Month, Starting this Wednesday the 18th September

If you are a highly motivated and detail-oriented individual with a passion for customer service and administration, our client's Schools and Family Department has a temporary opportunity for you. As a Customer Service Admin, you will play a crucial role in supporting the department's administrative needs.

Responsibilities :

• Support our client's Schools and Family Department with administrative tasks
• Take ownership of booking trips and events with schools
• Assist in rebooking and rearranging school trips as needed
• Effectively communicate changes to schools and handle potential hostility with professionalism
• Follow up on calls and correspondence in writing, ensuring accuracy and attention to detail
• Maintain thorough records of all interactions and information discussed
• Collaborate with the team to log important details and updates
• Provide general admin support, which may include handling spreadsheets, filing, copying, and scanning
• Possibility of extension to assist with HR admin duties, such as data entry and other administrative tasks

Experience/skill set required :

• Previous experience in both administration and customer service roles
• Ability to handle push back and manage upset individuals in a professional manner
• Strong communication skills, both verbal and written
• Excellent attention to detail and organisational skills

In this role, you will be responsible for managing bookings for school trips and events. You will also assist in rebooking and rearranging trips, ensuring effective communication with schools even in potentially hostile situations.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.