Customer Service Administrator

AJW Group; Horsham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

AJW Group is seeking a motivated individual to join their dynamic team. This role involves liaising with customers, managing quotes, and ensuring stock optimisation while delivering high-quality service. The ideal candidate will possess excellent communication skills and a proactive approach to problem-solving, with the potential for career growth in the aviation sector. AJW Group offers a vibrant work environment with various benefits to support employee well-being.

Benefits

Monthly fun budget

Onsite gym

Parking

Onsite restaurant

Annual bonus scheme

Pension contribution

Medicash provision

Eden Red discount vouchers

'Voice of the People' events

Qualifications

• Ability to liaise with external customers and suppliers effectively.
• Demonstrated problem-solving aptitude to meet customer needs.
• Interest in building a career in aviation.

Responsibilities

• Manage quotes and liaise with a customer base.
• Maximise stock optimisation and negotiate quotes.
• Ensure performance against KPIs and contract terms.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Agility

Tools

Quantum

AMOS

Job description

Social network you want to login/join with:

• Liaising with an allocated customer base
• Management of quotes
• Maximising stock optimisation through expediting
• Back-to-back order progressing
• Negotiating reduction on repair shop quotations
• Approval of quotations up to $ and reviewing quotations for pre-approval of $5k+
• Sourcing and supplying embodiment loans or donor units
• Performing to KPI’s and customer contract terms

Why choose AJW Group as your next employer

• We have recently implemented a departmental Wellbeing Group with dedicated Pioneers, to enhance the already established company Wellbeing Team.
• Ongoing development, training, and support not only within the TB&E team but with the ability to gain experience from around the company.
• Exciting benefits include a monthly fun budget, onsite free state-of-the-art gym, lots of free parking,and an onsite restaurant.
• We support a local charity and focus on raising funds during charity events.
• We are returning to the office on a hybrid approach

More about you

• You will be working with external customers and departments across our organisation, as well as suppliers on a daily basis, therefore you will have excellent customer service skills.
• You will always want to seek a solution for the customer and will remain proactive in your ability to do so.
• Your clear and concise written and verbal communication skills will help nurture your working relationships for both external customers and internally around AJW.
• You'll be a natural team player, looking to seek the support and advice of your peers, whilst then providing the same guidance back.
• We're fast-paced and highly dynamic, you'll remain agile whilst managing a considerable workload. You'll prioritise the workload according to what's urgent and important, whilst completing everything to a high standard.
• You'll show an interest in building a career in aviation.
• Preferably, you'll be a whizz at Quantum and AMOS, although we are able to offer full training on this.

Does the above sound like you? Apply today.

Who are we?

At AJW Group, you can expect a stunning work environment with an on-site gym, bike for work scheme, and bike stations for cycling the Sussex Countryside! We also have a superb on-site restaurant with hot cooked breakfast and lunch, healthy snacks, and fresh Coffee.

See for yourself what it's like to work here:-

Our benefits include an annual bonus scheme, monthly fun budget,pension contribution, medicash provision, Eden Red discount vouchers, and an active 'Voice of the People' agenda which includes events, charity activities, team building, employee surveys, and more.

AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited introductions.